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A follow-up email is a message sent to provide clarification on a previous in-person, telephonic, or online dialogue. Follow-up emails are used frequently to share extra detail or insight gleaned after the close of a conversation and/or to provide an update on a project or initiative. These emails open the lines of communication and ensure that both sides are on the same page.
Here are some suggested tactics and their rationale to help you craft the perfect follow-up email.
Will the Boss Ever Get Back to Me?
If you are stuck in a rut while waiting for your boss to give you the green light, try something like: “Hello! I’m so excited about this project. I’ve completed the first deliverable and am eager to keep the momentum going. Please let me know about next steps. I blocked off all day tomorrow to work further. Thanks!”
Why It Works: Your boss is generally juggling multiple projects and may have diverted her attention away from this project. By reminding her of your interest and availability, she will likely respond quickly with a to-do list of items to complete. This email shows your willingness to help and is generally well-received by a boss.
Where Is My Subordinate’s Work?
There’s a fine line between empowering your employee and settling for mediocre output. If you are done playing the waiting game, try something like this: “Hello! I’m reaching out to see how you’re coming along with the project that is due on Tuesday. Please provide me with a status update. Also, please let me know how I may best support you here.”
Why It Works: While few employees like to be micromanaged, it is definitely appropriate to ask for a heads-up regarding the completion status of a project. By offering support, you let the employee know that you are available to help or to provide additional resources, if necessary. Sometimes, employees are afraid to ask for help but will say, “Well, since you asked…” once we open the door.
Did I Get the Job?
If you are wondering about the success of a recent job interview, try something like this: “Hello! I greatly enjoyed our interview last week. Please provide me with an update. I hope that we have the chance to work together soon.”
Why It Works: An email like this is effective because it shows the recruiter or hiring manager that you are serious about the position. The follow-up demonstrates interest in the job and company and also emphasizes that you are responsible. If appropriate, you might also follow-up by phone to say “thank you” and to request an update.
Where’s My Money?
It can sometimes feel rather awkward to follow-up about a missing payment. If you are struggling with this issue, try something like this: “Hello! I hope that all is well. This is a courtesy reminder that I am still awaiting payment for services rendered last month. I’ve reattached the invoice for your convenience. Please provide me with an update. Thank you!”
Why It Works: Sometimes, the client just needs a quick reminder. It is not uncommon for this type of email to prompt an online or snail mail payment. It is important to include a “read receipt” for the email, just in case you need to follow-up, again, in the coming days.
Tip: While we often rely on emailed communication, never forget the power of a phone call or in-person chat. Sometimes, speaking to someone directly is the easiest way for us to ensure that our message is received as intended.
Copyright© 2021 Amy Cooper Hakim
