Photo of Lyndsay Fee, Clinical Social Work/Therapist in New York, NY
Lyndsay Fee
Clinical Social Work/Therapist, LCSW
Verified Verified
New York, NY 10016
Lyndsay has extensive experience in working with individuals, couples and families experiencing anxiety, depression, relationship conflicts, life transitions, spirituality, grief, bereavement, crisis intervention, trauma, PTSD, substance abuse and addiction.
Lyndsay is a passionate and empathic psychotherapist. She utilizes principles from various treatment modalities and evidence based practices including; CBT, DBT, person-centered therapy, ACT, existentialism, motivational interviewing and psychodynamic therapy. Lyndsay’s approach is dynamic and personalized to each client. She provides a warm, safe and nonjudgmental space to engage in exploration and self reflection.
Lyndsay has extensive experience in working with individuals, couples and families experiencing anxiety, depression, relationship conflicts, life transitions, spirituality, grief, bereavement, crisis intervention, trauma, PTSD, substance abuse and addiction.
Lyndsay is a passionate and empathic psychotherapist. She utilizes principles from various treatment modalities and evidence based practices including; CBT, DBT, person-centered therapy, ACT, existentialism, motivational interviewing and psychodynamic therapy. Lyndsay’s approach is dynamic and personalized to each client. She provides a warm, safe and nonjudgmental space to engage in exploration and self reflection.
(646) 904-5549 View (646) 904-5549
Photo of John Roesch - Interventionist, Counselor in New York, NY
John Roesch - Interventionist
Counselor, CASAC, CRC, CAI, CIP, CPA
Verified Verified
New York, NY 10001
My intervention treatments aim to disrupt negative cycles and guide individuals toward rediscovering their authentic selves.
Addiction, whether to substances like alcohol and drugs or behavioral patterns such as gambling or an eating disorder, can wreak havoc on individuals and their loved ones. My expertise lies in treating addiction across a spectrum, including behavioral addictions, eating disorders, and mental health crises. Beyond addressing substance abuse, I specialize in tackling the associated feelings of shame, depression, and anxiety. Recovery from addiction and related mental health challenges involves a holistic approach, encompassing the strengthening of mental, physical, and emotional well-being.
My intervention treatments aim to disrupt negative cycles and guide individuals toward rediscovering their authentic selves.
Addiction, whether to substances like alcohol and drugs or behavioral patterns such as gambling or an eating disorder, can wreak havoc on individuals and their loved ones. My expertise lies in treating addiction across a spectrum, including behavioral addictions, eating disorders, and mental health crises. Beyond addressing substance abuse, I specialize in tackling the associated feelings of shame, depression, and anxiety. Recovery from addiction and related mental health challenges involves a holistic approach, encompassing the strengthening of mental, physical, and emotional well-being.
(347) 454-7013 View (347) 454-7013
Photo of Joan Sementa, Drug & Alcohol Counselor in New York, NY
Joan Sementa
Drug & Alcohol Counselor, MLADC, MMHC
Verified Verified
New York, NY 10178
GateHouse Treatment is a private substance abuse center providing intervention and treatment services to those struggling with substance use disorders and individuals with co-occurring mental health disorders. We provide individualized treatment in a small, gender-specific environment. Also, GateHouse offers one of the only comprehensive vocational programs in Nashua, New Hampshire. At GateHouse, our evidence-based practice is applied along with creative interventions. We provide extraordinary individualized care and enable our clients to gain insight into their underlying factors driving addictive behaviors.
GateHouse Treatment is a private substance abuse center providing intervention and treatment services to those struggling with substance use disorders and individuals with co-occurring mental health disorders. We provide individualized treatment in a small, gender-specific environment. Also, GateHouse offers one of the only comprehensive vocational programs in Nashua, New Hampshire. At GateHouse, our evidence-based practice is applied along with creative interventions. We provide extraordinary individualized care and enable our clients to gain insight into their underlying factors driving addictive behaviors.
(603) 697-7452 View (603) 697-7452
Photo of Jenny Choi LCSW, Clinical Social Work/Therapist in New York, NY
Jenny Choi LCSW
Clinical Social Work/Therapist, MSW, LCSW
Verified Verified
3 Endorsed
New York, NY 10017
I have specific credentials and experiences relative to today's complicated situations, including; family genograms, marital/intimate and workplace relationships and conflicts, sexual identity, racial equality/intolerance, cross-cultural stigmas, abuse/battering, bullying, alcohol and substance abuse, legal/court intervention, play therapy, neurofeedback, adolescence/young adult guidance, and grief counseling.
I passionately and compassionately care for the emotional well-being and behavioral health of my individual, couple, family and group clients for over 20 years. I draw upon unique combinations of clinical principals and innovative methods to best support all people within our vastly diverse community. I draw upon my deep understanding of culture, age, gender, race, class, family structure, and the type of or the lack of a support system can have on most all situations. I always provide a totally non-judgmental, safe, and confidential space to help my clients deal with their problems, issues or crisis.
I have specific credentials and experiences relative to today's complicated situations, including; family genograms, marital/intimate and workplace relationships and conflicts, sexual identity, racial equality/intolerance, cross-cultural stigmas, abuse/battering, bullying, alcohol and substance abuse, legal/court intervention, play therapy, neurofeedback, adolescence/young adult guidance, and grief counseling.
I passionately and compassionately care for the emotional well-being and behavioral health of my individual, couple, family and group clients for over 20 years. I draw upon unique combinations of clinical principals and innovative methods to best support all people within our vastly diverse community. I draw upon my deep understanding of culture, age, gender, race, class, family structure, and the type of or the lack of a support system can have on most all situations. I always provide a totally non-judgmental, safe, and confidential space to help my clients deal with their problems, issues or crisis.
(917) 563-4037 View (917) 563-4037
Photo of Blain Namm, Licensed Master Social Worker in New York, NY
Blain Namm
Licensed Master Social Worker, LMSW, CASAC
Verified Verified
1 Endorsed
New York, NY 10028  (Online Only)
I specialize in working with individuals and family members with Addiction, Mental Health challenges and Learning Differences. I'm here to listen and help, let's see where the journey takes us. You can do it, you made it to read this which means you took your first step. Please call for a free consult and we can see if we are a fit. I will make it my job to help you find the help you are looking for. So there is no risk, you will get closer to the help you seek. It can be nice to have a person who knows how to find you what you need. I am happy to do that if another clinician is a better match for you. Look forward to meeting you!
I specialize in working with individuals and family members with Addiction, Mental Health challenges and Learning Differences. I'm here to listen and help, let's see where the journey takes us. You can do it, you made it to read this which means you took your first step. Please call for a free consult and we can see if we are a fit. I will make it my job to help you find the help you are looking for. So there is no risk, you will get closer to the help you seek. It can be nice to have a person who knows how to find you what you need. I am happy to do that if another clinician is a better match for you. Look forward to meeting you!
(646) 768-8279 View (646) 768-8279
Photo of Oliver Olwyn, Clinical Social Work/Therapist in New York, NY
Oliver Olwyn
Clinical Social Work/Therapist, LCSW-R, CSAT, SEP
Verified Verified
New York, NY 10031
For over a decade as a psychotherapist in several settings, I have witnessed insurmountable suffering when mental illness remains untreated. As an addict, you may feel powerless; that your life is unmanageable and consequences are escalating. Allow me to help you recover and explore what your life has to offer when you let go of shame, guilt and self-judgement. Transformation occurs in recovery as you move from isolation and despair, to a life of freedom and joy with endless possibilities. As a somatic practitioner, I use body felt-senses as well as a psychodynamic approach to help resolve traumas and increase your resiliency.
For over a decade as a psychotherapist in several settings, I have witnessed insurmountable suffering when mental illness remains untreated. As an addict, you may feel powerless; that your life is unmanageable and consequences are escalating. Allow me to help you recover and explore what your life has to offer when you let go of shame, guilt and self-judgement. Transformation occurs in recovery as you move from isolation and despair, to a life of freedom and joy with endless possibilities. As a somatic practitioner, I use body felt-senses as well as a psychodynamic approach to help resolve traumas and increase your resiliency.
(917) 623-7778 View (917) 623-7778
Photo of Geoffrey Tilocca, Pre-Licensed Professional in New York, NY
Geoffrey Tilocca
Pre-Licensed Professional, MHC
Verified Verified
New York, NY 10003  (Online Only)
As you take a step towards achieving personal growth and change through counseling, I want to commend you, and offer a safe, dynamic, and enriching space to flourish in. Fear, isolation, uncertainty, stress, grief, hardship, anger, sadness, and confusion can be troubling emotions to deal with especially during difficult times. Through a melding of client-based and solution-based approaches, my intention is to be a beacon of emotional support and understanding as well as an intuitive and active voice helping you navigate your life
As you take a step towards achieving personal growth and change through counseling, I want to commend you, and offer a safe, dynamic, and enriching space to flourish in. Fear, isolation, uncertainty, stress, grief, hardship, anger, sadness, and confusion can be troubling emotions to deal with especially during difficult times. Through a melding of client-based and solution-based approaches, my intention is to be a beacon of emotional support and understanding as well as an intuitive and active voice helping you navigate your life
(646) 868-6255 View (646) 868-6255
Photo of Sharna Striar in New York, NY
Sharna Striar
PhD, PMHCNS
Verified Verified
New York, NY 10016
I am a Psychotherapist, ANCC certified adult psychiatric nurse specialist, and AASECT certified sex therapist and supervisor located in midtown Manhattan. My expertise is in sexuality, intimacy, and relationship counseling, guiding individuals and couples to effectively navigate the challenges of adulthood, relationships, and emotions. After completing my doctorate at the University of Michigan, I was a Fellow of Psychology in the Human Sexuality Program at Weill Medical College, Cornell University. I have also been on the faculty at University of Michigan and Hunter College, and have enjoyed numerous opportunities to speak at a variety of professional forums and on national televised programs.
I am a Psychotherapist, ANCC certified adult psychiatric nurse specialist, and AASECT certified sex therapist and supervisor located in midtown Manhattan. My expertise is in sexuality, intimacy, and relationship counseling, guiding individuals and couples to effectively navigate the challenges of adulthood, relationships, and emotions. After completing my doctorate at the University of Michigan, I was a Fellow of Psychology in the Human Sexuality Program at Weill Medical College, Cornell University. I have also been on the faculty at University of Michigan and Hunter College, and have enjoyed numerous opportunities to speak at a variety of professional forums and on national televised programs.
(646) 681-7534 View (646) 681-7534
Photo of Chris Starpoli, Clinical Social Work/Therapist in New York, NY
Chris Starpoli
Clinical Social Work/Therapist, LCSW
Verified Verified
New York, NY 10016
Daily life has become challenging trying to balance our families, relationships, careers and goals. You may be feeling overwhelmed, experiencing anxiety that won’t allow you to move forward and you just can’t seem to get out of your own head. Perhaps you feel ready to take the steps to improve your quality of life, but you don’t know where to start. My goal as a therapist is to provide a safe space where we can openly discuss any obstacles and recognize patterns that may be holding you back. I now offer Telemental health sessions using a confidential computer platform so you can be in the comfort of your own home.
Daily life has become challenging trying to balance our families, relationships, careers and goals. You may be feeling overwhelmed, experiencing anxiety that won’t allow you to move forward and you just can’t seem to get out of your own head. Perhaps you feel ready to take the steps to improve your quality of life, but you don’t know where to start. My goal as a therapist is to provide a safe space where we can openly discuss any obstacles and recognize patterns that may be holding you back. I now offer Telemental health sessions using a confidential computer platform so you can be in the comfort of your own home.
(646) 798-5641 View (646) 798-5641
Photo of Stanley M Pearlberg, Licensed Master Social Worker in New York, NY
Stanley M Pearlberg
Licensed Master Social Worker, LMSW, CASAC-2
Verified Verified
New York, NY 10016
I am a therapist with over 15 years of experience. I am kind and compassionate and I believe in therapy for all. I love people and would like to join you on a path to self-actualization. I am able to accept most insurance plans. I utilize these theories: Cognitive Behavioral Theory, Motivational Interviewing, Spirituality, and Dialectic Behavioral Theory. Some of the issues I work with are Anxiety, Depression, Grief, Anger, Career, Money, Addiction, and LGBTQ+,. also, I am a 12-step navigator. I work with individuals, couples, and Families. People, I find, want to be the best of themselves in all areas of life. I can help.
I am a therapist with over 15 years of experience. I am kind and compassionate and I believe in therapy for all. I love people and would like to join you on a path to self-actualization. I am able to accept most insurance plans. I utilize these theories: Cognitive Behavioral Theory, Motivational Interviewing, Spirituality, and Dialectic Behavioral Theory. Some of the issues I work with are Anxiety, Depression, Grief, Anger, Career, Money, Addiction, and LGBTQ+,. also, I am a 12-step navigator. I work with individuals, couples, and Families. People, I find, want to be the best of themselves in all areas of life. I can help.
(646) 713-2569 View (646) 713-2569
Photo of Gotham Psychotherapy, Clinical Social Work/Therapist in New York, NY
Gotham Psychotherapy
Clinical Social Work/Therapist, LCSW-R, CAS, CCTP, CAMS
Verified Verified
New York, NY 10174
Gotham Psychotherapy is a private group psychotherapy practice specializing in integrative psychotherapy for individuals, couples, families, and groups. We work with a broad spectrum of patients who are 18 years or older, with mild to severe psychopathology. Gotham Psychotherapy is conveniently located at The Chrysler Building in Midtown Manhattan. Gotham Psychotherapy is licensed to provide services to patients in New York, New Jersey, Connecticut, Florida, California, and Massachusetts, offering both in-person and telehealth sessions.
Gotham Psychotherapy is a private group psychotherapy practice specializing in integrative psychotherapy for individuals, couples, families, and groups. We work with a broad spectrum of patients who are 18 years or older, with mild to severe psychopathology. Gotham Psychotherapy is conveniently located at The Chrysler Building in Midtown Manhattan. Gotham Psychotherapy is licensed to provide services to patients in New York, New Jersey, Connecticut, Florida, California, and Massachusetts, offering both in-person and telehealth sessions.
(646) 798-7029 View (646) 798-7029
Photo of Midtown Health & Wellness in New York, NY
Midtown Health & Wellness
MD
Verified Verified
1 Endorsed
New York, NY 10036
At our center, we provide mental health treatment for depression and anxiety. We are in network with most insurances so there are no out of pocket costs. At Midtown Health & Wellness we treat patients with dignity and respect. We have same-day and next-day appointments available to help patients quickly access high quality treatment.
At our center, we provide mental health treatment for depression and anxiety. We are in network with most insurances so there are no out of pocket costs. At Midtown Health & Wellness we treat patients with dignity and respect. We have same-day and next-day appointments available to help patients quickly access high quality treatment.
(646) 863-4718 View (646) 863-4718
Photo of Nicolai Grosell in New York, NY
Nicolai Grosell
CCEP, EMM
Verified Verified
1 Endorsed
New York, NY 10001
I am here to support you on your journey of healing and growth. I truly believe that we each have the power to heal ourselves and live meaningful lives full of depth, joy and love. I am a Somatic Core Energetics practitioner and I will help you to integrate body, mind and emotions. Core energetics is a body-oriented psychotherapy that works with a person's emotional blocks, often held in the body. Life can be more joyful when old pain is released through energetic movement. We bring consciousness to old patterns to free ourselves and make lasting changes.
I am here to support you on your journey of healing and growth. I truly believe that we each have the power to heal ourselves and live meaningful lives full of depth, joy and love. I am a Somatic Core Energetics practitioner and I will help you to integrate body, mind and emotions. Core energetics is a body-oriented psychotherapy that works with a person's emotional blocks, often held in the body. Life can be more joyful when old pain is released through energetic movement. We bring consciousness to old patterns to free ourselves and make lasting changes.
(917) 970-7321 View (917) 970-7321
Photo of Lee Clinton Jenkins, Licensed Psychoanalyst in New York, NY
Lee Clinton Jenkins
Licensed Psychoanalyst, PhD, LP
Verified Verified
New York, NY 10025
I am a training analyst and supervisor at NPAP and Blanton-Peale Institute, and a professor at CUNY. I use a psychodynamic approach allied with an interpersonal or relational orientation. I interact with clients as they come to grips with the hurtful circumstances of the past- or recent events- that have undermined self-esteem or their sense of self and resulted in poor personal choices and decision making in the present. I understand the persistence of unproductive or destructive modes of behavior, or the difficulty of seeing oneself in a new, hopeful light and acting in accord with such insight.
I am a training analyst and supervisor at NPAP and Blanton-Peale Institute, and a professor at CUNY. I use a psychodynamic approach allied with an interpersonal or relational orientation. I interact with clients as they come to grips with the hurtful circumstances of the past- or recent events- that have undermined self-esteem or their sense of self and resulted in poor personal choices and decision making in the present. I understand the persistence of unproductive or destructive modes of behavior, or the difficulty of seeing oneself in a new, hopeful light and acting in accord with such insight.
(646) 351-1829 View (646) 351-1829
Photo of Alan Dolber Psychoanalyst, Clinical Social Work/Therapist in New York, NY
Alan Dolber Psychoanalyst
Clinical Social Work/Therapist, PhD, LCSW
Verified Verified
New York, NY 10019
I have 40 years experience, and am deeply committed to, treating adults between 25 and 65 years old. Men and women suffering from confusion, anxiety and depression as they struggle to realize their potential – in their professional, sexual and love life. The goal of my work with patients is to understand their personal complexity so that new and constructive patterns of living can be obtained. Most importantly, the working through process of psychoanalytic treatment leads to the development of a strong, creative self and a freeing up of one’s potential and direction going forward.
I have 40 years experience, and am deeply committed to, treating adults between 25 and 65 years old. Men and women suffering from confusion, anxiety and depression as they struggle to realize their potential – in their professional, sexual and love life. The goal of my work with patients is to understand their personal complexity so that new and constructive patterns of living can be obtained. Most importantly, the working through process of psychoanalytic treatment leads to the development of a strong, creative self and a freeing up of one’s potential and direction going forward.
(347) 579-0647 View (347) 579-0647
Photo of Dr. Jeff J. Rocker in New York, NY
Dr. Jeff J. Rocker
PhD, NCC, LMHC, LPC, LPCC
Verified Verified
New York, NY 10017
With 12 years of experience working with clients going through individual, relationship, and family issues, Celebrity Therapist Dr. Jeff Rocker has provided therapeutic services to clients nationwide. He is Licensed in 14 states and has served clients from all age groups. Over the years, Dr. Jeff has organized lectures and various events in the community, including excursions and retreats for couples to improve their communication and better understand each other. He has experience working with athletes in the NFL, NBA, and MLB. In addition, Dr. Jeff has also worked with clients in the Movie, Music, and Entertainment Industries.
With 12 years of experience working with clients going through individual, relationship, and family issues, Celebrity Therapist Dr. Jeff Rocker has provided therapeutic services to clients nationwide. He is Licensed in 14 states and has served clients from all age groups. Over the years, Dr. Jeff has organized lectures and various events in the community, including excursions and retreats for couples to improve their communication and better understand each other. He has experience working with athletes in the NFL, NBA, and MLB. In addition, Dr. Jeff has also worked with clients in the Movie, Music, and Entertainment Industries.
(646) 783-1176 View (646) 783-1176
Photo of Dana L Mark, Clinical Social Work/Therapist in New York, NY
Dana L Mark
Clinical Social Work/Therapist, LMSW
Verified Verified
1 Endorsed
New York, NY 10013
My focus is on introspection & interpersonal relationships. I integrate a traditional and holistic approach in a safe and peaceful setting. I tailor to your personal needs and wants by removing the masks and uncovering your personal truth/individualized self. My practice incorporates skill building to help you understand why you make the choices you make and to live your life through self-acceptance, self-love, and confidence
My focus is on introspection & interpersonal relationships. I integrate a traditional and holistic approach in a safe and peaceful setting. I tailor to your personal needs and wants by removing the masks and uncovering your personal truth/individualized self. My practice incorporates skill building to help you understand why you make the choices you make and to live your life through self-acceptance, self-love, and confidence
(929) 394-5740 View (929) 394-5740
Photo of Dennis Cochran, Clinical Social Work/Therapist in New York, NY
Dennis Cochran
Clinical Social Work/Therapist, LCSW, CASAC
Verified Verified
2 Endorsed
New York, NY 10011
Most people enter into therapy to gain a better understanding of themselves with the hope of living a better life. This has become a major goal for many due to the aftermath of the pandemic. Are there issues in your life that are causing roadblocks or obstacles that you can’t seem to get past? Are you dealing with battles related to trauma, alcohol and addiction, sexual identity, depression, anxiety, or shame that are setting you off balance? One may have the desire, motivation, and willingness to move forward in their lives, but may need some direction and skills that will help navigate them through these complex experiences.
Most people enter into therapy to gain a better understanding of themselves with the hope of living a better life. This has become a major goal for many due to the aftermath of the pandemic. Are there issues in your life that are causing roadblocks or obstacles that you can’t seem to get past? Are you dealing with battles related to trauma, alcohol and addiction, sexual identity, depression, anxiety, or shame that are setting you off balance? One may have the desire, motivation, and willingness to move forward in their lives, but may need some direction and skills that will help navigate them through these complex experiences.
(917) 994-9731 View (917) 994-9731
Photo of Alexander Bingham, Psychologist in New York, NY
Alexander Bingham
Psychologist, PhD, MA, BCST
Verified Verified
New York, NY 10001
Recovering From Even The Most Extreme Distress is Possible! If lasting change is wanted, both body and mind must be addressed. They are inseparable and affect each other positively and negatively. I specialize in both traditional therapy and somatic(body-oriented) approaches. These include Reichian Orgonomy, medication reduction, depth psychotherapy, biodynamic craniosacral therapy, and Rosen Bodywork. I am experienced working with all levels of distress, including schizophrenia, chronic anxiety, depression, and addiction. I work with individuals, couples, children, families, and groups. I work on sliding scale based on willingness to work/ability to pay. I also do house calls!
Recovering From Even The Most Extreme Distress is Possible! If lasting change is wanted, both body and mind must be addressed. They are inseparable and affect each other positively and negatively. I specialize in both traditional therapy and somatic(body-oriented) approaches. These include Reichian Orgonomy, medication reduction, depth psychotherapy, biodynamic craniosacral therapy, and Rosen Bodywork. I am experienced working with all levels of distress, including schizophrenia, chronic anxiety, depression, and addiction. I work with individuals, couples, children, families, and groups. I work on sliding scale based on willingness to work/ability to pay. I also do house calls!
(347) 246-4183 View (347) 246-4183
Photo of Michael Sands, Clinical Social Work/Therapist in New York, NY
Michael Sands
Clinical Social Work/Therapist, LCSW-R
Verified Verified
New York, NY 10016  (Online Only)
As a couples counselor, I help partners resolve conflicts through learning how to compromise and how to talk to each other more respectfully. Couples reach specific agreements which may involve sex and intimacy, money, substance use, in-laws, parenting, or household responsibilities. I establish clear interactive guidelines which focus on not bringing up the negative past, playing the blame game, or making dismissive comments about the relationship. A core premise of my work is that almost almost any relationship problem can be resolved as long as couples are committed to each other and open to changing how they communicate.
As a couples counselor, I help partners resolve conflicts through learning how to compromise and how to talk to each other more respectfully. Couples reach specific agreements which may involve sex and intimacy, money, substance use, in-laws, parenting, or household responsibilities. I establish clear interactive guidelines which focus on not bringing up the negative past, playing the blame game, or making dismissive comments about the relationship. A core premise of my work is that almost almost any relationship problem can be resolved as long as couples are committed to each other and open to changing how they communicate.
(929) 203-4607 View (929) 203-4607
Intervention Therapists

How does an intervention work?

An intervention is a planned, structured meeting in which a person’s family or friends voice concerns about the person’s behavior and its consequences; the goal is for the person to accept treatment. In this meeting, the person’s loved ones (often with the guidance of a trained interventionist) share how the person’s behavior has harmed them and the consequences if the person refuses treatment. They collectively ask the person to accept a proposed treatment plan.

How effective are interventions?

There isn’t extensive research on the efficacy of interventions, in part because success is difficult to measure. Individuals often enter addiction treatment after an intervention, for example, but treatment itself may not work, especially if the person only begins due to external pressure from others rather than due to internal motivation to change. However, if all other attempts at helping someone have failed, an intervention may be worth exploring.

What are the limitations of interventions?

While a friend or family member’s intentions are in the right place in wanting to help a loved one through an intervention, there are significant limitations to the approach. The surprising nature of the event can make the person feel ambushed or judged. They may feel embarrassed or ashamed as a result, and relationships may be strained or broken. This can make it difficult for the individual to be receptive to the concerns of their loved ones and the interventionist.

Are there alternatives to interventions?

Rather than confronting a loved one through an intervention, an effective and less pressured approach is to create space for a caring, open, one-on-one conversation. This works best if the loved one asks open-ended questions, listens attentively to the answers, and frames their observations and statements with concern rather than judgment. More than one conversation may be needed, but change can take root over time.