Therapists for Teens in Phoenix, AZ

Photo of Phyllis Ann Crawford, Counselor in Phoenix, AZ
Phyllis Ann Crawford
Counselor, MC, LPC
Verified Verified
Phoenix, AZ 85012
Specializing in the needs of children, adolescents and adults I have worked in the counseling field since 1995 and understand that everyone faces difficult times in their lives and feels overwhelmed. I offer the necessary strategies to overcome setbacks and renew your positive attributes. Counseling can help with: Depression Anxiety Child/Adolescent Concerns Grief & Loss Parenting Concerns Life Stressors Relationship Issues
Specializing in the needs of children, adolescents and adults I have worked in the counseling field since 1995 and understand that everyone faces difficult times in their lives and feels overwhelmed. I offer the necessary strategies to overcome setbacks and renew your positive attributes. Counseling can help with: Depression Anxiety Child/Adolescent Concerns Grief & Loss Parenting Concerns Life Stressors Relationship Issues
(480) 409-2345 View (480) 409-2345
Photo of Raquel Dorame: Bridge Consulting Services Llc, Licensed Professional Counselor in Phoenix, AZ
Raquel Dorame: Bridge Consulting Services Llc
Licensed Professional Counselor, LPC
Verified Verified
Phoenix, AZ 85037
There are therapist who specialize in individual, adolescent, couples, addiction, women issues and health & wellness clinical services.
I am a licensed professional counselor who has provided counseling services for the past 12 years. I am highly trained and have extensive experience working with children and adolescents and the specific developmental and behavioral issues that emerge in children because of mental health issues and trauma. I believe in the power of the counseling relationship and I have seen through my client's experiences the hope that healing and change brings into their lives.
There are therapist who specialize in individual, adolescent, couples, addiction, women issues and health & wellness clinical services.
I am a licensed professional counselor who has provided counseling services for the past 12 years. I am highly trained and have extensive experience working with children and adolescents and the specific developmental and behavioral issues that emerge in children because of mental health issues and trauma. I believe in the power of the counseling relationship and I have seen through my client's experiences the hope that healing and change brings into their lives.
(623) 469-7368 View (623) 469-7368
Jessica Mormann
CNP, PMHNP
Verified Verified
Phoenix, AZ 85015  (Online Only)
Are you struggling to balance your physical and mental health? Are things becoming unmanageable? Is your time limited? Then welcome to WellPsyche! WellPsyche provides experts in the field of Adult and Child/Adolescent Psychiatry. Our practice offers the latest in psychiatry including Telemedicine! Now you can visit with your psychiatrist from the privacy and convenience of your home or work. Our providers take a Conservative and Effective approach to medication management and can help you balance your life.
Are you struggling to balance your physical and mental health? Are things becoming unmanageable? Is your time limited? Then welcome to WellPsyche! WellPsyche provides experts in the field of Adult and Child/Adolescent Psychiatry. Our practice offers the latest in psychiatry including Telemedicine! Now you can visit with your psychiatrist from the privacy and convenience of your home or work. Our providers take a Conservative and Effective approach to medication management and can help you balance your life.
(623) 303-5735 View (623) 303-5735
Photo of Chelsea Sneller, Clinical Social Work/Therapist in Phoenix, AZ
Chelsea Sneller
Clinical Social Work/Therapist, LCSW, 18641
Verified Verified
2 Endorsed
Phoenix, AZ 85020
Waitlist for new clients
Reaching out for support can be difficult. Often when we finally decide to reach out we are already experiencing overwhelm and feeling discouraged. Maybe you are experiencing anxiety, having difficulty sleeping, being more irritable than usual, or having difficulty enjoying things in your day to day life. If you've experienced trauma you could be struggling with flashbacks, fear, avoidance, and difficulty moving forward in you life. Maybe your child or teen is having new behaviors, tantrums, isolation, or difficulty with connection. I am here for all of you and will stand with you on your healing journey.
Reaching out for support can be difficult. Often when we finally decide to reach out we are already experiencing overwhelm and feeling discouraged. Maybe you are experiencing anxiety, having difficulty sleeping, being more irritable than usual, or having difficulty enjoying things in your day to day life. If you've experienced trauma you could be struggling with flashbacks, fear, avoidance, and difficulty moving forward in you life. Maybe your child or teen is having new behaviors, tantrums, isolation, or difficulty with connection. I am here for all of you and will stand with you on your healing journey.
(623) 404-8829 View (623) 404-8829
Photo of Marci Morrison, Clinical Social Work/Therapist in Phoenix, AZ
Marci Morrison
Clinical Social Work/Therapist, LCSW, ACSW, C-SSWS
Verified Verified
1 Endorsed
Phoenix, AZ 85050
Marci Morrison, LCSW, ACSW, Diplomate, C-SSWS was a School Social Worker for 35 years and a crisis intervention specialist prior to working in schools. Marci specializes in children, adolescents, young adults and effective parenting skills for parents of children and adolescents. If your child has concerns in school, not only does Marci have an extensive background with child/adolescent behavior but also can help advocate for your child in the school system to help your child reach their highest potential. Marci began Positive Mind Therapy, LLC in 2018 and values a professional, personal touch with each client and their family.
Marci Morrison, LCSW, ACSW, Diplomate, C-SSWS was a School Social Worker for 35 years and a crisis intervention specialist prior to working in schools. Marci specializes in children, adolescents, young adults and effective parenting skills for parents of children and adolescents. If your child has concerns in school, not only does Marci have an extensive background with child/adolescent behavior but also can help advocate for your child in the school system to help your child reach their highest potential. Marci began Positive Mind Therapy, LLC in 2018 and values a professional, personal touch with each client and their family.
(480) 566-9246 View (480) 566-9246
Photo of Lyndsay Morgan, Clinical Social Work/Therapist in Phoenix, AZ
Lyndsay Morgan
Clinical Social Work/Therapist, LMSW
Verified Verified
1 Endorsed
Phoenix, AZ 85012  (Online Only)
I’m experienced with mindfulness, energy psychology, psychospiritual integration, motivational interviewing, and Adolescent Community Reinforcement Approach (A-CRA).
Certain life experiences can lead to negative subconscious programs and core beliefs that cause us to feel fear, anxiety, shame, disempowerment, or to live in some state of dysregulation and disconnection from our true selves. Healing is a holistic process and therapy can play a vital role in that process. I believe having the “right” support and guidance can make all the difference.
I’m experienced with mindfulness, energy psychology, psychospiritual integration, motivational interviewing, and Adolescent Community Reinforcement Approach (A-CRA).
Certain life experiences can lead to negative subconscious programs and core beliefs that cause us to feel fear, anxiety, shame, disempowerment, or to live in some state of dysregulation and disconnection from our true selves. Healing is a holistic process and therapy can play a vital role in that process. I believe having the “right” support and guidance can make all the difference.
(623) 283-2146 View (623) 283-2146
Jessica Mormann
CNP, PMHNP
Verified Verified
Phoenix, AZ 85012  (Online Only)
Are you struggling to balance your physical and mental health? Are things becoming unmanageable? Is your time limited? Then welcome to WellPsyche! WellPsyche provides experts in the field of Adult and Child/Adolescent Psychiatry. Our practice offers the latest in psychiatry including Telemedicine! Now you can visit with your psychiatrist from the privacy and convenience of your home or work. Our providers take a Conservative and Effective approach to medication management and can help you balance your life.
Are you struggling to balance your physical and mental health? Are things becoming unmanageable? Is your time limited? Then welcome to WellPsyche! WellPsyche provides experts in the field of Adult and Child/Adolescent Psychiatry. Our practice offers the latest in psychiatry including Telemedicine! Now you can visit with your psychiatrist from the privacy and convenience of your home or work. Our providers take a Conservative and Effective approach to medication management and can help you balance your life.
(480) 442-8978 View (480) 442-8978
Photo of Valeria (Leera) Tripp, Counselor in Phoenix, AZ
Valeria (Leera) Tripp
Counselor, MS, LAC
Verified Verified
1 Endorsed
Phoenix, AZ 85013  (Online Only)
I do believe that change happens when people are given the guidance they need to draw on their own strengths and realize their potential to live fulfilling, happy lives. I bring years of experience working with adolescent and adult individuals struggling with Post Traumatic Stress Disorder (PTSD) and Complex PTSD (C-PTSD), eating disorders, anxiety/depression, grief, and Obsessive Compulsive Disorders (OCD).
I do believe that change happens when people are given the guidance they need to draw on their own strengths and realize their potential to live fulfilling, happy lives. I bring years of experience working with adolescent and adult individuals struggling with Post Traumatic Stress Disorder (PTSD) and Complex PTSD (C-PTSD), eating disorders, anxiety/depression, grief, and Obsessive Compulsive Disorders (OCD).
(602) 878-9276 View (602) 878-9276
Photo of Linda Wiskerchen, Clinical Social Work/Therapist in Phoenix, AZ
Linda Wiskerchen
Clinical Social Work/Therapist, MSW, LCSW, RPT-S
Verified Verified
Phoenix, AZ 85044
I act on the belief that a child is the most precious of all human beings, and the ability to withstand the emotional and social challenges as a teenager, rests upon a caring relationship between parent and child.
My name is Linda Wiskerchen. I am a licensed clinical social worker and registered play therapist supervisor with 20+ years experience and passion working in the mental health field. I specialize in the treatment of families and young children who are struggling at home, in school, and in the community, with individual and family counseling.
I act on the belief that a child is the most precious of all human beings, and the ability to withstand the emotional and social challenges as a teenager, rests upon a caring relationship between parent and child.
My name is Linda Wiskerchen. I am a licensed clinical social worker and registered play therapist supervisor with 20+ years experience and passion working in the mental health field. I specialize in the treatment of families and young children who are struggling at home, in school, and in the community, with individual and family counseling.
(480) 467-3380 View (480) 467-3380
Jessica Mormann
CNP, PMHNP
Verified Verified
Phoenix, AZ 85003  (Online Only)
Are you struggling to balance your physical and mental health? Are things becoming unmanageable? Is your time limited? Then welcome to WellPsyche! WellPsyche provides experts in the field of Adult and Child/Adolescent Psychiatry. Our practice offers the latest in psychiatry including Telemedicine! Now you can visit with your psychiatrist from the privacy and convenience of your home or work. Our providers take a Conservative and Effective approach to medication management and can help you balance your life.
Are you struggling to balance your physical and mental health? Are things becoming unmanageable? Is your time limited? Then welcome to WellPsyche! WellPsyche provides experts in the field of Adult and Child/Adolescent Psychiatry. Our practice offers the latest in psychiatry including Telemedicine! Now you can visit with your psychiatrist from the privacy and convenience of your home or work. Our providers take a Conservative and Effective approach to medication management and can help you balance your life.
(480) 608-9473 View (480) 608-9473
Photo of Emily Nielsen-Beatty - Accepting New Clients, Clinical Social Work/Therapist in Phoenix, AZ
Emily Nielsen-Beatty - Accepting New Clients
Clinical Social Work/Therapist, MSW, LCSW
Verified Verified
2 Endorsed
Phoenix, AZ 85020
It takes a lot to make the decision to seek therapy, and I’m so glad that you’re doing it! Life is complicated and so are we. In my work, I meet people when they are feeling confused, hurt, angry, and/or overwhelmed by life’s complications. I love my work because I get to be a source of support, patience, and encouragement for people in these moments. I believe that building a strong and trusting therapeutic relationship is at the foundation of achieving clinical success. Whether you are an adult or teen (ages 16+) seeking counseling services for concerns related to trauma, depression, and/or anxiety, I am ready to help.
It takes a lot to make the decision to seek therapy, and I’m so glad that you’re doing it! Life is complicated and so are we. In my work, I meet people when they are feeling confused, hurt, angry, and/or overwhelmed by life’s complications. I love my work because I get to be a source of support, patience, and encouragement for people in these moments. I believe that building a strong and trusting therapeutic relationship is at the foundation of achieving clinical success. Whether you are an adult or teen (ages 16+) seeking counseling services for concerns related to trauma, depression, and/or anxiety, I am ready to help.
(602) 641-3563 View (602) 641-3563
Photo of Morgan Liptak, Marriage & Family Therapist Associate in Phoenix, AZ
Morgan Liptak
Marriage & Family Therapist Associate, MAS-MFT, LAMFT
Verified Verified
Phoenix, AZ 85016
I am passionate about helping individuals and couples who are navigating relational difficulties, life transitions, identity shifts, anxiety, and unprocessed trauma. I have found that many people in the millennial, young adult, and teen age range are experiencing a very unique set of challenges these days, often struggling to prioritize their mental health. Having faced many of these challenges myself, I get what it’s like to walk in your shoes and hope to offer guidance and support in your journey towards healing.
I am passionate about helping individuals and couples who are navigating relational difficulties, life transitions, identity shifts, anxiety, and unprocessed trauma. I have found that many people in the millennial, young adult, and teen age range are experiencing a very unique set of challenges these days, often struggling to prioritize their mental health. Having faced many of these challenges myself, I get what it’s like to walk in your shoes and hope to offer guidance and support in your journey towards healing.
(480) 573-8089 View (480) 573-8089
Photo of Jaclyn Kimmel, Licensed Professional Counselor in Phoenix, AZ
Jaclyn Kimmel
Licensed Professional Counselor, LPC
Verified Verified
Phoenix, AZ 85016
Hey there! If you're thinking about taking the first step towards healing and self-discovery, I'm here for you! My name is Jackie Kimmel, and I'm a Licensed Professional Counselor in sunny Arizona. I'm here to offer support with a focus on compassion and effectiveness, especially for those navigating trauma, narcissistic abuse, ADHD, depression, anxiety, anger management, grief, relationship issues, and women's concerns. Whether you're an adult or an adolescent, my aim is to provide a safe space for growth and healing. I use evidence-based approaches like EMDR, CBT, and DBT, tailoring my interventions to fit your unique needs.
Hey there! If you're thinking about taking the first step towards healing and self-discovery, I'm here for you! My name is Jackie Kimmel, and I'm a Licensed Professional Counselor in sunny Arizona. I'm here to offer support with a focus on compassion and effectiveness, especially for those navigating trauma, narcissistic abuse, ADHD, depression, anxiety, anger management, grief, relationship issues, and women's concerns. Whether you're an adult or an adolescent, my aim is to provide a safe space for growth and healing. I use evidence-based approaches like EMDR, CBT, and DBT, tailoring my interventions to fit your unique needs.
(623) 343-6369 View (623) 343-6369
Photo of Resolutions, Counselor in Phoenix, AZ
Resolutions
Counselor, MA, MBA, LPC, CM
Verified Verified
Phoenix, AZ 85044
SATURDAY AND EVENING APPOINTMENTS. I specialize in Couples Counseling, Dating Coaching, Divorce Mediation and Parent/Teen/Family Relationship, as well as Anxiety Disorders and Life Coaching. My therapy practice measures results for improvement in your life - helping you reach your goals whether they are relational, professional or financial. Let's look at all aspects of your relationship or your life and construct a more successful version to achieve your desired result - A Happier Marriage, A Civil Divorce, Better Communication with your Teen, More Dating Options, Improved Budgeting and Financial Success with your Home or Business, A Healthier Workplace
SATURDAY AND EVENING APPOINTMENTS. I specialize in Couples Counseling, Dating Coaching, Divorce Mediation and Parent/Teen/Family Relationship, as well as Anxiety Disorders and Life Coaching. My therapy practice measures results for improvement in your life - helping you reach your goals whether they are relational, professional or financial. Let's look at all aspects of your relationship or your life and construct a more successful version to achieve your desired result - A Happier Marriage, A Civil Divorce, Better Communication with your Teen, More Dating Options, Improved Budgeting and Financial Success with your Home or Business, A Healthier Workplace
(480) 409-0248 View (480) 409-0248
Photo of Anna H. Anderson, Marriage & Family Therapist in Phoenix, AZ
Anna H. Anderson
Marriage & Family Therapist, MS, MEd, LMFT
Verified Verified
4 Endorsed
Phoenix, AZ 85028
I have extensive experience in childhood and adolescent therapy, family, and couple therapy.
Hi, I'm Anna! I am passionate about people and relationships. I am licensed in both WA and AZ. As a seasoned LMFT, I have extensive experience working with children, teens, young adults, families, and couples that want support with transitions, affected others of substance use, identity, personal growth, relationships, depression/anxiety, grief/loss, ADHD, Autism, OCD, and school. I work from a neurodiverse affirming practice/lens and work a lot with neurodiverse clients and their families. My clients want a safe place to feel seen, known and understood. They also want practical tools to help them navigate life challenges.
I have extensive experience in childhood and adolescent therapy, family, and couple therapy.
Hi, I'm Anna! I am passionate about people and relationships. I am licensed in both WA and AZ. As a seasoned LMFT, I have extensive experience working with children, teens, young adults, families, and couples that want support with transitions, affected others of substance use, identity, personal growth, relationships, depression/anxiety, grief/loss, ADHD, Autism, OCD, and school. I work from a neurodiverse affirming practice/lens and work a lot with neurodiverse clients and their families. My clients want a safe place to feel seen, known and understood. They also want practical tools to help them navigate life challenges.
(480) 269-1494 View (480) 269-1494
Photo of Brooke Bendix, Clinical Social Work/Therapist in Phoenix, AZ
Brooke Bendix
Clinical Social Work/Therapist, LCSW
Verified Verified
Phoenix, AZ 85016
As an experienced teen therapist, I quickly build a strong therapeutic rapport with my clients by providing a safe space to open up and feel comfortable engaging in therapy.
Growing up in today’s world isn’t easy! As a parent you want to ensure your 'GenZ'er has the emotional support they need to thrive in life. Imagine your child or teen with an improved sense of self-awareness and confidence in themselves. I provide a safe space to explore and manage their emotions and thoughts so they can develop a better sense of self. Our mission at Therapyology is to empower the next generation to lead a more valued life! It takes a village, am I right? I practice with a team approach working together with parents/doctors/teachers/school counselors to ensure each individual and family receives the best care.
As an experienced teen therapist, I quickly build a strong therapeutic rapport with my clients by providing a safe space to open up and feel comfortable engaging in therapy.
Growing up in today’s world isn’t easy! As a parent you want to ensure your 'GenZ'er has the emotional support they need to thrive in life. Imagine your child or teen with an improved sense of self-awareness and confidence in themselves. I provide a safe space to explore and manage their emotions and thoughts so they can develop a better sense of self. Our mission at Therapyology is to empower the next generation to lead a more valued life! It takes a village, am I right? I practice with a team approach working together with parents/doctors/teachers/school counselors to ensure each individual and family receives the best care.
(248) 229-1198 View (248) 229-1198
Photo of Marian C Eberly, Clinical Social Work/Therapist in Phoenix, AZ
Marian C Eberly
Clinical Social Work/Therapist, LCSW, RN
Verified Verified
Phoenix, AZ 85029
Marian C.Eberly LCSW,RN: Dually licensed, Providing a unique blend of compassionate, highly experienced, mental and behavioral health care with 30 years of inpt/outpt treatment center Leadership.Competencies include: treating children, adolescents, families, marriage, adults: integrating the psychological, medical & spiritual needs of a person; with the unique knowledge of understanding the pharmacology, nutrition and medical conditions co-occurring with mental disorders. Exper inDiagnosing mental disorders such as Autism L-1/ (Formerly known as Asbergers) Anxiety/Depressive Disorders & Marriage Counseling and Adolescent Therapy.
Marian C.Eberly LCSW,RN: Dually licensed, Providing a unique blend of compassionate, highly experienced, mental and behavioral health care with 30 years of inpt/outpt treatment center Leadership.Competencies include: treating children, adolescents, families, marriage, adults: integrating the psychological, medical & spiritual needs of a person; with the unique knowledge of understanding the pharmacology, nutrition and medical conditions co-occurring with mental disorders. Exper inDiagnosing mental disorders such as Autism L-1/ (Formerly known as Asbergers) Anxiety/Depressive Disorders & Marriage Counseling and Adolescent Therapy.
(623) 321-2080 View (623) 321-2080
Photo of Kathryn McClearn, Licensed Professional Counselor in Phoenix, AZ
Kathryn McClearn
Licensed Professional Counselor, LPC
Verified Verified
Phoenix, AZ 85021
Diagnoses and Issues I have training to work with include: Anxiety, Autism, Binge Eating Disorder, Depression, PTSD, Phase of Life difficulties, Parent-Child/Teen relationship issues, Couples issues, and Family issues.
I have experience working in many different settings including city social services, in education, an outpatient clinic and within a homeless shelter. I am trained to work with children, adolescents, parents, individuals, couples, and families on various issues that hinder growth and happiness. I specialize in the trauma therapy (EMDR), ABA for working with individuals on the spectrum, mindfulness and relaxation methods, and cognitive behavioral therapy. My counseling style is centered around helping you complete the goals you set for yourself in a supportive and warm environment, free of judgment.
Diagnoses and Issues I have training to work with include: Anxiety, Autism, Binge Eating Disorder, Depression, PTSD, Phase of Life difficulties, Parent-Child/Teen relationship issues, Couples issues, and Family issues.
I have experience working in many different settings including city social services, in education, an outpatient clinic and within a homeless shelter. I am trained to work with children, adolescents, parents, individuals, couples, and families on various issues that hinder growth and happiness. I specialize in the trauma therapy (EMDR), ABA for working with individuals on the spectrum, mindfulness and relaxation methods, and cognitive behavioral therapy. My counseling style is centered around helping you complete the goals you set for yourself in a supportive and warm environment, free of judgment.
(602) 610-0092 View (602) 610-0092
Photo of PSCS Wellness Center, Licensed Professional Counselor in Phoenix, AZ
PSCS Wellness Center
Licensed Professional Counselor
Verified Verified
1 Endorsed
Phoenix, AZ 85013
NOW Accepting new clients. Clint is a Master’s level intern under the supervision of Dr Kerry Ramella. He comes with a great deal of life experience and provides individual therapy for adults and older adolescent clients. His focus is treating substance abuse and addiction. He also treats depression, anxiety, job burn out and other life stressors. Client prides himself on being a client driven strength based therapists, utilizing Motivational Interviewing, Solution Focused Therapy and Cognitive Behavior Therapy to help empower clients on their path to recovery and overall wellness.
NOW Accepting new clients. Clint is a Master’s level intern under the supervision of Dr Kerry Ramella. He comes with a great deal of life experience and provides individual therapy for adults and older adolescent clients. His focus is treating substance abuse and addiction. He also treats depression, anxiety, job burn out and other life stressors. Client prides himself on being a client driven strength based therapists, utilizing Motivational Interviewing, Solution Focused Therapy and Cognitive Behavior Therapy to help empower clients on their path to recovery and overall wellness.
(602) 247-8353 View (602) 247-8353
Photo of Megan Cox, Counselor in Phoenix, AZ
Megan Cox
Counselor, LAC, BHP
Verified Verified
Phoenix, AZ 85022  (Online Only)
Whether you have been dealing with an issue for years or if it is something that has recently surfaced, counseling can be beneficial in addressing the problem. Counseling provides a non-judgmental environment with encouragement to explore the source of the presenting problem and work towards a greater well-being. I enjoy working with adolescent teens through middle-aged individuals and couples on a variety of issues including anxiety, depression, anger management, relationship issues, mood disorders, coping skills, and self-esteem.
Whether you have been dealing with an issue for years or if it is something that has recently surfaced, counseling can be beneficial in addressing the problem. Counseling provides a non-judgmental environment with encouragement to explore the source of the presenting problem and work towards a greater well-being. I enjoy working with adolescent teens through middle-aged individuals and couples on a variety of issues including anxiety, depression, anger management, relationship issues, mood disorders, coping skills, and self-esteem.
(480) 605-5027 View (480) 605-5027

Teen Therapists

What does therapy for teenagers look like?

When a therapist works with a teenager, the pair will talk about what the teen is struggling with and explore solutions, which may involve interpersonal skills, coping strategies, medication, or lifestyle changes related to sleep, diet, and exercise. Different therapists employ different modalities, but most involve a combination of conversation and skill building.

How long does therapy for teenagers generally take to work?

There’s variability in teenagers’ experiences and challenges; some may begin to improve from therapy within a few weeks while others may take several months or longer. Teens can discuss their progress with their therapist periodically to assess how they’re improving and any changes to the treatment plan that could potentially accelerate that progress.

How do you encourage a teenager to go to therapy?

It’s helpful to express your concern and love while framing therapy as an opportunity to explore a tool that could help improve their life; just like they practice baseball or dance, now they can practice their emotional skills. Give your teen control over the process where you can—maybe by weighing in on choice of therapist and signaling that therapy involves confidentiality, so a parent need not know all that is discussed in sessions.

How do you prepare teens for therapy?

You can prepare your teenager for therapy by describing what the process will look like and setting expectations for timeline, if requested. You can explain that the first session may begin with an assessment phase, that they can describe their experiences but that the therapist will ask questions too, and that it may take time to feel comfortable opening up. Ask how they’re feeling about the process and answer any questions calmly and supportively.