Before one can plan an apology, one must recognize the need for one. I've got two sisters-in-law (not related to each other) who react with anger if they discover they've caused hurt or harm. This is followed by blame.
I'm a sucker for an apology so I know it's not my hard heart that has driven them to this. Still, it's hard to take. I'm losing sleep over a situation that might have to mean a permanent rift with one of those family members and their children. Very sad, but she doesn't take responsibility for her lack of duty of care, the harm caused, or her subsequent abusive behaviour.

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