Hi Raj,

Thanks for the article! Like everyone, I've come across my fair share of people who on balance seem persistently negative... Besides the suggestions you've made, I've found an additional response that can be extremely helpful...
Might sound very strange, but on a number of occasions I've made a point of praying for that person, for their best good, for their wellbeing etc. ...
The result? Those people have seemed to 'lighten up', smile where before they were grumpy or down (maybe they were dealing with issues no one knew about).
The change wasn't due to me acting differently towards them. They spontaneously showed a different response to other people and to me from the get-go, e.g. on a new day of work where I hadn't even had the chance to speak or interact with them since praying for them.
Life is hard & challenging for lots of reasons... I don't think anyone gets out of bed in the morning deciding to be a pain-in-the-neck... or negative, or to rub other people up the wrong way... I think people behave the way they do for very good reasons which we might sympathise with if we knew what they were...
But of course sometimes you just have to protect yourself and keep a distance too.

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