I have found, when discussing with some people, that the "I" statement backfires in spectacular fashion. "It's always about YOU, and how YOU feel!" Not a very productive way to communicate.

The best way I have found to counteract this reaction is to continuously switch between the two statements. "I feel that you don't....." It tends to put people off-balance, so they actually have to think about what is being said.

It often allows them to HEAR what they are listening to.

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