Few people are taught active listening skills where you paraphrase what was said and reflect the feelings...You feel betrayed as a friend at work stole your idea and was promoted...You feel hurt about being excluded from the party...You feel frustrated being forced to wait two weeks for car repairs...Talking over someone, tuning out, changing the topic, giving an example about a similar problem, appearing distracted or offering free advice is not listening. Few people of either sex listen and reflect, but women tend to be better at actively listening and reflecting content and feeling.

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