Verified by Psychology Today
People are constantly throwing off a storm of signals. These signals may be silent (non-verbal) messages communicated through the sender's body movements, facial expressions, voice tone and loudness.
Emotional intelligence is the ability to identify and manage your own emotions and the emotions of others. It is generally said to include three skills: emotional awareness; the ability to harness emotions and apply them to tasks like thinking and problem solving; and the ability to manage emotions, which includes regulating your own emotions and cheering up or calming down other people.