The (Painfully) Perilous Boss
Five Steps for Managing A Perilous Leader
Posted Mar 01, 2012
In my recent book, Behind the Executive Door: Unexpected Lessons for Managing Your Boss, I described three leader types—Remarkable, Perilous and Toxic. Based on my analysis of 300 executive coaching cases, a significant majority (60%) of these business executives fell into the Perilous category. Like Martin, these leaders possessed capabilities on a par with those of Remarkable leaders. While they were capable of leading remarkably well at times, underlying issues—especially what I have termed their sense of unrequited work—influenced leadership behavior that was fundamentally more Perilous than Remarkable.
Like unrequited love, unrequited work involves something desperately wanted but unrealized. In a career, unrequitedness is fuelled by lost opportunities and the failure to achieve strong work-related aspirations. One's unrequited sense of work can be manifested in chronic frustration, disappointment, and the envy of more successful others. For those reporting to them, no work effort is ever quite good enough and there is little, if any, affirmation of efforts made to achieve results (see cartoon below).
In addition to the over-arching theme of unrequited work, there are three factors that contribute to one behaving as a Perilous leader; (1) lack of total brain leadership (TBL), i.e., the failure to integrate left brain rational thinking with right brain interpersonal relationship sensibilities, (2) variable emotional intelligence—especially problems in controlling negative emotions such as anger and, limited empathy for others' personal issues or work-related concerns, and (3) narcissism that is more unproductive than productive, i.e., getting one's own ego needs met transcends leading people in a fair and reasonable manner.
We need to pay attention to Perilous leaders—not just because of how numerous they are or because of the grief they can bring to themselves and others. We need to pay attention to them because they have the potential to be Remarkable—and, our generous efforts can help get them there.
For those of you with a Perilous boss, here are some suggestions that could help you "manage" him/her and thus influence a more productive and positive atmosphere at work:
- Be overt with your comments about their talents and accomplishments—especially in front of people senior to them in the organization (If it hadn't been for John's marketplace intelligence and quick problem-solving, we could not have trumped the competition the way we did with this product launch ...)
- Encourage decision-making that is based on a realistic and integrated view of both facts and relevant people issues (Your idea about how we need to re-organize makes business sense but it's not going to be easy to get full alignment especially with some of the senior staff; it would be helpful if you had private discussions with a few of them and make them ambassadors for the change...)
- Give timely and constructive feedback when the boss says or does things that can have potentially de-moralizing effects (I understand your frustration but the way you blew up in the leadership meeting this morning will probably prevent people from being as transparent as we need them to be right now... make an effort to smooth this over)
- Alert the boss to personal or work-related issues that may be distracting a key employee and eroding his/her performance; "coach" the boss on what he/she can say or do that would ease the situation (Bob's son was just diagnosed with a serious illness so he's probably going to miss more time from work; it would be helpful if you told him not to worry about it...)
- Clothe the emperor/empress—let the boss know when he/she has behaved in a manner that is perceived as more self-serving than in the interest of the team and/or organization (You probably don't want to hear this but I need to tell you that people believe your push for these results is more about you getting your next promotion. It could help if you acknowledged how hard everyone is working right now...)
Remember: If you are successful in helping your boss (or yourself?) be less Perilous, this has implications for improving his/her overall effectiveness, your happiness, and the success of the company.