Sometimes patients feel uncomfortable about using a medical treatment, but they might not come right out and say so. Instead, they may develop various symptoms that seem to them to be allergy, or intolerance, or some other indication that they had better stop. Convincing them to continue, or finding an alternative, requires doctors to be alert, flexible, and sensitive.
Doctors can do the right thing and still make their patients feel worse instead of better. It depends on whether they pay attention to what the information they use and pass on means not just to them but to the people they're talking to.
Advisors can be wrong, but they think they know what they're doing. These include painters, plumbers, accountants, and auto mechanics. If you don't think they're right, you'll ask a different expert in the same field. Doctors also think they know what they're doing. But if you aren't so sure, you might well ask your hairdresser's sister-in-law. Why is that, exactly?
Doctors need to be careful to know what the words they use every day mean to the patients they are talking to. Even simple-sounding words like "biopsy" can produce significant misunderstandings between patient and doctor.