Conversational Intelligence

Build trust; get results

Judith E. Glaser, Nicklas Balboa

A Brief History of Conversational Firesides

In resurgent fashion, individuals and families alike are taking a daily seat at the conversational fireside.

Foster Conversational Closeness at a Distance

They say that absence makes the heart grow fonder. Find out how the brain adapts to distance.

How a Virus is Putting the Information Age to the Test

Recent developments shine a light on the powers of mass media and groupthink.

Adapting to Stress

Find out why stress is more than a feeling.

Say What? Oh, What to Say

What do loved ones crave more than chocolate?

Two Brain Neuroscience

Studying conversations in natural settings is the gold standard. Discover the neural basis of live, person-to-person communication as we begin to understand our social selves.

Uncovering Blind Spots through Conversational Rituals

Our conscious awareness has already been framed and filtered, but is it fixed?

7 Tales of Perplexing Perception

A myth like “You cannot teach an old dog new tricks" may seem intuitive, but it underestimates the complexities of experience.

Transforming Organizational Culture

How connecting employees through healthy, inclusive conversations drives results.

Words Create Worlds

How love, consciousness and imagination play key roles in our evolution.

Surfing, a Lesson in Letting Go

At summer's end, focusing on the moment.

Smart Cities

What do Conversational Intelligence, co-creation, and microgreens have in common?

Sleepy Cells

How stress and structure impact circadian rhythms.

The Neuroscience of Identity

How culture shapes our brain and sense of self.

Creative Cognition

Ever wonder what goes on in the mind of a creative?

The Neuroscience of Conversations

Conversations change the brain, and they change relationships from the inside out.

Connection vs. Rejection

Is it possible that our new world of selfies and Instagram is not about being selfish at all, but about our need to connect and share every moment of our lives with others?

Justify Your Identity

We all deserve the chance to discover our identity and thrive! Who were we created to be in the world? What are our aspirations and intentions? We all have intentions and identity.

Why We Don’t Speak Up

Being rejected, expelled, or suppressed has been one of the top three fight-back themes in my life. Fear of rejection is hardwired into all of us.

Hope Springs Eternal

If there is one grand universal truth about true leaders, it is that even in the worst of times, leaders convey hope.

What Every New Leader Needs to Know

Workplaces that allow the human spirit to soar are not that hard to create. Here is what every new leader needs to know.

Assessing Trust

Few managers and leaders understand how vital and intelligent quality conversations and interviews are to the health and productivity of a company’s culture.

Riding the Next Wave of Human Evolution

With their deep comfort with uncertainty and technology, coupled with their hardwired sense of inclusion, Millennials are blazing the trail by transforming workplaces.

Blind Spots

Can you see your conversational blindspots? Learn three exercises to try today for a more productive meeting.

The Caring Effect

Great leaders identify, measure, recognize, and reward meaningful efforts and achievements. Why should managers and leaders celebrate more?

The Neurochemistry of Power Conversations

You will recognize this situation: The boss gathers all the teams reporting to business unit heads, including you, for a meeting. Why doesn't it work?

Chemistry Lessons

Our insights about the chemical nature of relationships and conversations are more than a metaphor—they are a reality!

Neurochemistry of Motivation

Through advances in neuroscience, we are now able to see inside of the brains and minds of people while they are experiencing different emotions.

Go the Distance! From Distrust to Trust

Daily we see headlines that suggest we are becoming mired in distrust, at high cost to our organizations.

Difficult Doesn’t Have to Be So Difficult

Making eye contact with another person who you care about, and with whom you need to deliver a difficult message – probably creates disappoint, upset or hurt – and is one of the mo

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