Counselling in Bassaleg

Photo of Kate Smalldon - Ellipsis Counselling, Psychotherapist, MBACP
Ellipsis Counselling
Psychotherapist, MBACP
Serves Area
My aim for setting up a therapy practice was to provide help to those who are struggling with life's challenges. Do you feel as though something in your life isn't right? Maybe you've found yourself at a crossroads, unsure of where to go next. You might want support with reaching a decision, or facing your past. You might be looking to address relational/behavioural patterns, or want someone to help you cope through a crisis. It might be none of those things.It could be difficult to explain, and others don't seem to understand:- all you know is that you don't want to feel like it anymore, and you want things to be different.
My aim for setting up a therapy practice was to provide help to those who are struggling with life's challenges. Do you feel as though something in your life isn't right? Maybe you've found yourself at a crossroads, unsure of where to go next. You might want support with reaching a decision, or facing your past. You might be looking to address relational/behavioural patterns, or want someone to help you cope through a crisis. It might be none of those things.It could be difficult to explain, and others don't seem to understand:- all you know is that you don't want to feel like it anymore, and you want things to be different.
01239 807034 View 01239 807034
Photo of Jackie Lisa Anne Gleed, Counsellor, MBACP
Jackie Lisa Anne Gleed
Counsellor, MBACP
Serves Area
I am a relational integrative counsellor and psychotherapist. I’m able to work with adults children and young people. Having had my own experience of being the client, I’m all to aware of how difficult it can be. My approach is to build a relationship with you by offering a non judgemental, confidential, safe space for you to talk or work creatively. We can together, talk about your difficulties and how they impact on your relationships and lifestyle.
I am a relational integrative counsellor and psychotherapist. I’m able to work with adults children and young people. Having had my own experience of being the client, I’m all to aware of how difficult it can be. My approach is to build a relationship with you by offering a non judgemental, confidential, safe space for you to talk or work creatively. We can together, talk about your difficulties and how they impact on your relationships and lifestyle.
028 9057 1399 View 028 9057 1399

More Therapists Nearby

Photo of Amy Medley, Psychotherapist, MA, UKCP Trainee
Amy Medley
Psychotherapist, MA, UKCP Trainee
Cardiff CF10
Welcome. I’m Amy, an advanced trainee Gestalt Psychotherapist and qualified Relational Counsellor with 7 years of practise experience. I consider myself to be a contemporary relational Gestaltist, meaning that you and I work, explore and experience together to give you greater awareness and choice about your life. I work as creatively as you are comfortable with. If you are looking to perhaps learn and understand yourself more so that you may experience life in a new way, I would love to work with you to achieve your goals.
Welcome. I’m Amy, an advanced trainee Gestalt Psychotherapist and qualified Relational Counsellor with 7 years of practise experience. I consider myself to be a contemporary relational Gestaltist, meaning that you and I work, explore and experience together to give you greater awareness and choice about your life. I work as creatively as you are comfortable with. If you are looking to perhaps learn and understand yourself more so that you may experience life in a new way, I would love to work with you to achieve your goals.
01446 501513 View 01446 501513
Photo of Rhiannon Poulsom, Psychotherapist, MBABCP
Rhiannon Poulsom
Psychotherapist, MBABCP
Chepstow NP16
At times we all feel like we’ve lost hope. The hope that things can improve, the hope our distress will reduce and the hope that we’ll feel less alone. But that hope is never gone for good, and we just need someone to help us find it again. Whether you are struggling with stress, relationship difficulties, past trauma, anxiety, depression or things that you just can’t make sense of, I can help. At times I will guide you, but most importantly I endeavour to support and empower you to take control of your own mental health and instil a renewed sense of hope and emotional wellbeing in a safe and compassionate space.
At times we all feel like we’ve lost hope. The hope that things can improve, the hope our distress will reduce and the hope that we’ll feel less alone. But that hope is never gone for good, and we just need someone to help us find it again. Whether you are struggling with stress, relationship difficulties, past trauma, anxiety, depression or things that you just can’t make sense of, I can help. At times I will guide you, but most importantly I endeavour to support and empower you to take control of your own mental health and instil a renewed sense of hope and emotional wellbeing in a safe and compassionate space.
029 2271 1403 View 029 2271 1403
Photo of Rebecca Wilson, Psychologist, PsychD, HCPC - Couns. Psych.
Rebecca Wilson
Psychologist, PsychD, HCPC - Couns. Psych.
Online Only
Hello, I’m Rebecca Wilson. A Counselling Psychologist based in Swansea. When I am not in my private practice, I work as a Community Psychologist within the NHS. I believe that the context in which we grow up and live in, shapes our sense of self and how we live our lives. I recognise the impact that life struggles and the impact that our social, relational and financial situation can have on our mental well-being. I am passionate about understanding each persons’ story and am keen to understand the link between our stories and our well-being.
Hello, I’m Rebecca Wilson. A Counselling Psychologist based in Swansea. When I am not in my private practice, I work as a Community Psychologist within the NHS. I believe that the context in which we grow up and live in, shapes our sense of self and how we live our lives. I recognise the impact that life struggles and the impact that our social, relational and financial situation can have on our mental well-being. I am passionate about understanding each persons’ story and am keen to understand the link between our stories and our well-being.
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Photo of Claire Emma Rowlands-Gent, Psychotherapist, MBACP
Claire Emma Rowlands-Gent
Psychotherapist, MBACP
1 Endorsed
Working creatively to explore the spoken and unspoken. I'm a qualified Humanistic Existential Therapist, specialising in Substance use, Sex and Pornography addiction and compulsive behaviours. ( Family and Partners.. Hoarding, OCD, Anxiety, Sexuality are a few of the areas that I have many years experience working with clients on ) I can offer work with yourself and/or your partner.  I have a passion for working with people to help them explore the outcome that they are eager to work towards. Using an integrated needs-led approach. I offer  a fully tailored service to meet each individual and couple's needs.
Working creatively to explore the spoken and unspoken. I'm a qualified Humanistic Existential Therapist, specialising in Substance use, Sex and Pornography addiction and compulsive behaviours. ( Family and Partners.. Hoarding, OCD, Anxiety, Sexuality are a few of the areas that I have many years experience working with clients on ) I can offer work with yourself and/or your partner.  I have a passion for working with people to help them explore the outcome that they are eager to work towards. Using an integrated needs-led approach. I offer  a fully tailored service to meet each individual and couple's needs.
07723 476396 View 07723 476396
Photo of Joanne Walker, Counsellor, MNCPS Acc.
Joanne Walker
Counsellor, MNCPS Acc.
Cardiff CF24
Whatever you're going through in life counselling provides you with non-judgmental and empathic support. Being seen and heard goes a long way towards starting to feel better. Honest and open communication tends to bring insight and clarity. This promotes growth, which ultimately results in change and acceptance. Reflection can help to make long lasting positive changes to you, your relationships and your future. The space to unburden and review your coping strategies can improve confidence and self-worth. A confidential space also means there's no need to worry about the impact of opening up to those around you.
Whatever you're going through in life counselling provides you with non-judgmental and empathic support. Being seen and heard goes a long way towards starting to feel better. Honest and open communication tends to bring insight and clarity. This promotes growth, which ultimately results in change and acceptance. Reflection can help to make long lasting positive changes to you, your relationships and your future. The space to unburden and review your coping strategies can improve confidence and self-worth. A confidential space also means there's no need to worry about the impact of opening up to those around you.
01446 501445 View 01446 501445
Photo of El Davis, Psychotherapist, MA, MUKCP
El Davis
Psychotherapist, MA, MUKCP
Cardiff CF14
Hello! I’m El, a UKCP accredited psychotherapist with a Diploma (Master's level) in Processwork working with Individuals, Couples and Groups . I offer a welcoming and confidential space for you to explore your current situation in life and support you to face difficult circumstances, transitions and the impact of social context. Together we can use a mixture of techniques including talking and paying attention to the body. You will have the chance to develop practical tools, create new behaviour patterns, whilst gaining new understanding and awareness of your life path.
Hello! I’m El, a UKCP accredited psychotherapist with a Diploma (Master's level) in Processwork working with Individuals, Couples and Groups . I offer a welcoming and confidential space for you to explore your current situation in life and support you to face difficult circumstances, transitions and the impact of social context. Together we can use a mixture of techniques including talking and paying attention to the body. You will have the chance to develop practical tools, create new behaviour patterns, whilst gaining new understanding and awareness of your life path.
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Photo of Dr Kate Rhodes, Psychologist, PsychD, HCPC - Clin. Psych.
Dr Kate Rhodes
Psychologist, PsychD, HCPC - Clin. Psych.
Online Only
Hello, I'm Kate, I'm a Clinical Psychologist offering remote video therapy to adults & young people across the UK. I have over 15 years’ experience working in the NHS and am now pleased to be able to offer help to those who need it in private practise. I have a particular interest in trauma and difficult life events and enjoy working with clients using EMDR to make huge changes to their lives. If you have experienced a one off traumatic incident, or have complex childhood experiences and relationships please do reach out to talk: I have helped many people to overcome the impact that such distressing events have had on their lives.
Hello, I'm Kate, I'm a Clinical Psychologist offering remote video therapy to adults & young people across the UK. I have over 15 years’ experience working in the NHS and am now pleased to be able to offer help to those who need it in private practise. I have a particular interest in trauma and difficult life events and enjoy working with clients using EMDR to make huge changes to their lives. If you have experienced a one off traumatic incident, or have complex childhood experiences and relationships please do reach out to talk: I have helped many people to overcome the impact that such distressing events have had on their lives.
01656 334536 View 01656 334536
Photo of Jennifer Campbell Kirk - Child & Adolescent Mental Health Therapist online, Psychotherapist
Hello, welcome. I can imagine how difficult it must be searching through the profiles trying to find the right therapist. Making the decision to seek help for your child/grandchild is a brave one and sometimes it can be difficult. I have been told by clients that I am calm, warm, welcoming, and approachable; and can put them at ease. I am a Child and Adolescent Therapist who specialises in 7-18 years olds who until recently worked in CAMHS for the NHS for over six years. I decided to work in private practice after seeing so many children whom I could help turned away by CAMHS or who were waiting a long time to get help.
Hello, welcome. I can imagine how difficult it must be searching through the profiles trying to find the right therapist. Making the decision to seek help for your child/grandchild is a brave one and sometimes it can be difficult. I have been told by clients that I am calm, warm, welcoming, and approachable; and can put them at ease. I am a Child and Adolescent Therapist who specialises in 7-18 years olds who until recently worked in CAMHS for the NHS for over six years. I decided to work in private practice after seeing so many children whom I could help turned away by CAMHS or who were waiting a long time to get help.
029 2010 4835 View 029 2010 4835
Photo of Sophie Winter, Counsellor, MBACP
Sophie Winter
Counsellor, MBACP
Serves Area
I offer Internal Family Systems therapy. The core idea of IFS is that the different parts of our personality are like an inner family, and the key to healing is to respect, understand and love every part of us. I believe all parts of you, including parts that might cause difficulties for yourself or for others, are worthy of compassion, understanding, safety and fulfilment. I think of therapy as a space for you to feel heard, make sense of your past experiences, and build self-compassion, self-knowledge, and the skills needed to live in greater alignment with your needs and desires.
I offer Internal Family Systems therapy. The core idea of IFS is that the different parts of our personality are like an inner family, and the key to healing is to respect, understand and love every part of us. I believe all parts of you, including parts that might cause difficulties for yourself or for others, are worthy of compassion, understanding, safety and fulfilment. I think of therapy as a space for you to feel heard, make sense of your past experiences, and build self-compassion, self-knowledge, and the skills needed to live in greater alignment with your needs and desires.
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Photo of Nicola Poskitt Msc. - Nicola Poskitt - NP Psychotherapy, Psychotherapist, MSc, PNCPS Acc.
Nicola Poskitt - NP Psychotherapy
Psychotherapist, MSc, PNCPS Acc.
Online Only
Welcome to my profile. Combining psycho-educational, psychodynamic, dialectical- and cognitive-behavioural, humanistic, sleep and somatic tools, I can tailor your treatment to your needs. I help clients feel safe in session to identify their triggers and process their stories underneath. When we get things well managed, more felt-safety in the brain and body, as well as healthy coping strategies introduced, clients who work with me have increased self-awareness, self-esteem and self-care practices, as well as improved psychological, physical and social health and wellbeing.
Welcome to my profile. Combining psycho-educational, psychodynamic, dialectical- and cognitive-behavioural, humanistic, sleep and somatic tools, I can tailor your treatment to your needs. I help clients feel safe in session to identify their triggers and process their stories underneath. When we get things well managed, more felt-safety in the brain and body, as well as healthy coping strategies introduced, clients who work with me have increased self-awareness, self-esteem and self-care practices, as well as improved psychological, physical and social health and wellbeing.
028 9694 3271 View 028 9694 3271
Photo of Katrina King, Counsellor, MNCPS Acc.
Katrina King
Counsellor, MNCPS Acc.
Online Only
I am a dedicated, conscientious, and empathetic professional offering a relaxed, confidential environment to help you address any difficulties you may be experiencing in your life. I have a warm, compassionate nature and a deep understanding of a wide range of issues, including anxiety, depression, low self-esteem, bereavement, addictions (such as smoking and weight issues), phobias, and emotional abuse.
I am a dedicated, conscientious, and empathetic professional offering a relaxed, confidential environment to help you address any difficulties you may be experiencing in your life. I have a warm, compassionate nature and a deep understanding of a wide range of issues, including anxiety, depression, low self-esteem, bereavement, addictions (such as smoking and weight issues), phobias, and emotional abuse.
01446 500432 View 01446 500432
Photo of Annabelle Griffiths, Counsellor, MBACP
Annabelle Griffiths
Counsellor, MBACP
Serves Area
Waitlist for new clients
Who am I? Where do I belong? How do I move forwards? My priority is to offer you a warm, confidential space where we can look at those, or other possible questions. I'm passionate about offering meaningful conversation that helps you to grow in confidence, work through your challenges and be your authentic, ideal self. Together, we will work from a creative and open approach, which focuses on you as a whole person, your views, beliefs, unique experiences, and potential for growth. If you struggle to verbalise your feelings, I offer visualisation, sandtray and imagery work to enable you feel empowered and able to express yourself.
Who am I? Where do I belong? How do I move forwards? My priority is to offer you a warm, confidential space where we can look at those, or other possible questions. I'm passionate about offering meaningful conversation that helps you to grow in confidence, work through your challenges and be your authentic, ideal self. Together, we will work from a creative and open approach, which focuses on you as a whole person, your views, beliefs, unique experiences, and potential for growth. If you struggle to verbalise your feelings, I offer visualisation, sandtray and imagery work to enable you feel empowered and able to express yourself.
01639 501304 View 01639 501304
Photo of Sharon Manley, Counsellor, MNCPS Acc.
Sharon Manley
Counsellor, MNCPS Acc.
Bridgend CF31
I am a warm and caring integrative counsellor who would like to offer you a safe empathic and non-judgemental space in which to explore what prevents you from achieving peace of mind. Its a big decision to seek support and whoever you choose must be right for you but please be assured by forming a therapeutic relationship we will work together in a way tailored to your personal needs. Control of the content and pace of sessions will be yours alone. If you feel ready to take that step, then please get in touch
I am a warm and caring integrative counsellor who would like to offer you a safe empathic and non-judgemental space in which to explore what prevents you from achieving peace of mind. Its a big decision to seek support and whoever you choose must be right for you but please be assured by forming a therapeutic relationship we will work together in a way tailored to your personal needs. Control of the content and pace of sessions will be yours alone. If you feel ready to take that step, then please get in touch
01824 731346 View 01824 731346
Photo of Christine Hawkins, Counsellor, MA, MBACP
Christine Hawkins
Counsellor, MA, MBACP
Cardiff CF11
Waitlist for new clients
I am a CBT counsellor with nearly 20 years' experience of working with clients. I can work with you to explore and help you to challenge your thoughts, feelings, and behaviour so that you can live more freely. I also integrate Transactional Analysis concepts into our work to help you to understand how you interact with others and yourself. My aim is to enable clients to better understand themselves and to make changes which can improve their mental wellbeing.
I am a CBT counsellor with nearly 20 years' experience of working with clients. I can work with you to explore and help you to challenge your thoughts, feelings, and behaviour so that you can live more freely. I also integrate Transactional Analysis concepts into our work to help you to understand how you interact with others and yourself. My aim is to enable clients to better understand themselves and to make changes which can improve their mental wellbeing.
01446 506804 View 01446 506804
Photo of Clara Butler, Counsellor, BACP
Clara Butler
Counsellor, BACP
Chepstow NP16
Hello I'm Clara and thank you for visiting my page. Talking to someone about issues you may be facing can often be difficult, so well done for making that first step. Searching for a counsellor can also prove difficult and it is important to find the right one for you. I believe the most important aspect of therapy is the relationship between you and your counsellor. There are many approaches to counselling and as an Integrative Counsellor I work with several theoretical approaches such as Person Centred, Gestalt, Cognitive Behaviour Therapy and Transactional Analysis. I also offer creative ways of working.
Hello I'm Clara and thank you for visiting my page. Talking to someone about issues you may be facing can often be difficult, so well done for making that first step. Searching for a counsellor can also prove difficult and it is important to find the right one for you. I believe the most important aspect of therapy is the relationship between you and your counsellor. There are many approaches to counselling and as an Integrative Counsellor I work with several theoretical approaches such as Person Centred, Gestalt, Cognitive Behaviour Therapy and Transactional Analysis. I also offer creative ways of working.
0117 325 3019 View 0117 325 3019
Photo of Annie Ballingal, Psychotherapist, MA, HCPC-Art Therap.
Annie Ballingal
Psychotherapist, MA, HCPC-Art Therap.
Serves Area
Are you needing support to manage: anxiety, low mood, a lack of motivation or relationship issues? Sessions with me, are rooted in compassion and curiosity and an integrated approach allows for flexibility in order for me to tailor sessions to meet your unique needs. I offer talking therapy, but sometimes words are not enough, so we may utilise Art Therapy tools. No experience of art-making is necessary, for things like: journalling, photography, or drawing/doodling to be beneficial.
Are you needing support to manage: anxiety, low mood, a lack of motivation or relationship issues? Sessions with me, are rooted in compassion and curiosity and an integrated approach allows for flexibility in order for me to tailor sessions to meet your unique needs. I offer talking therapy, but sometimes words are not enough, so we may utilise Art Therapy tools. No experience of art-making is necessary, for things like: journalling, photography, or drawing/doodling to be beneficial.
0117 463 4057 View 0117 463 4057
Photo of Dr Paula Riella, Psychologist, DCounsPsych, HCPC - Couns. Psych.
Dr Paula Riella
Psychologist, DCounsPsych, HCPC - Couns. Psych.
Online Only
I am a chartered psychologist with 26 years of therapeutic experience of working in the NHS, the police service, education and private practice. I am an integrative practitioner and work with a variety of psychological models. These include: CBT, EMDR, compassion focused therapy, relational and systemic psychotherapy. I offer treatment sessions via video conferencing. I also provide supervision to psychologists, counsellors and psychotherapists.
I am a chartered psychologist with 26 years of therapeutic experience of working in the NHS, the police service, education and private practice. I am an integrative practitioner and work with a variety of psychological models. These include: CBT, EMDR, compassion focused therapy, relational and systemic psychotherapy. I offer treatment sessions via video conferencing. I also provide supervision to psychologists, counsellors and psychotherapists.
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Photo of Sharon Jenkins, Counsellor, MBACP
Sharon Jenkins
Counsellor, MBACP
Serves Area
The experience of counselling is different for different people depending on your issues and where you are currently in your life. It may be that you need a few sessions to help with a current situation or problem or it may be a longer journey of self discovery and uncovering past hurts so that you can make sense of them and move on. Every client I have worked with has been different and rather than looking at labels I tend to focus on problems and solutions. I am experienced in working with a wide variety of issues both short term and long term.
The experience of counselling is different for different people depending on your issues and where you are currently in your life. It may be that you need a few sessions to help with a current situation or problem or it may be a longer journey of self discovery and uncovering past hurts so that you can make sense of them and move on. Every client I have worked with has been different and rather than looking at labels I tend to focus on problems and solutions. I am experienced in working with a wide variety of issues both short term and long term.
01982 510181 View 01982 510181

How does your Counsellor compare?

Number of Counsellors in Bassaleg

< 10

Counsellors in Bassaleg who prioritize treating:

100% Relationship Issues
100% Depression
100% Anxiety
100% Bereavement
100% Obsessive-Compulsive (OCD)
100% Spirituality
100% Trauma and PTSD

Average years in practice

9 Years

Gender breakdown

100% Female

How Counsellors in Bassaleg see their clients

100% In Person and Online
FAQs - About Therapy and Counselling

How can I find a therapist in Bassaleg?

Search for nearby therapists or counsellors by inputting your city, postcode, or a provider’s name into the search bar. From there, you can filter providers by the issues they treat, cost, insurance, gender, and other factors to find providers who are well-suited to your needs. To navigate between locations within the same country, enter a new city or postcode into the search bar.

Learn more about how to find a therapist

Is everyone in the Psychology Today Therapy Directory a licensed therapist?

Counsellors and Psychotherapists listed in the directory are members of the main professional associations, mainly the British Association for Counselling and Psychotherapy (BACP) and the UK Council for Psychotherapy (UKCP). Most Psychologists in the directory are accredited members of the British Psychological Society (BPS) and/or are registered in the Health and Care Professions Council (HPCP).

Providers whose professional membership or primary credential has been verified by Psychology Today are signified by a “Verified” symbol. Given that professional memberships are not a statutory requirement for psychotherapists and counsellors in the UK, certain qualified professionals or organisations may choose not to maintain such memberships despite possessing the necessary qualifications. They may be selectively included without the “Verified” seal.

What’s the difference between a psychologist, a therapist, and a counsellor?

Counsellors, psychotherapists and psychologists can all provide counselling or talking therapy and have credentials and experience that enable them to do so in the UK. Psychologists have earned a degree in psychology and many are members of the British Psychological Society (BPS) and have completed a postgraduate qualification in a specialism. Counsellors and Psychotherapists are not required to have a psychology degree, but to belong to a professional organisation such as the BACP or UKCP, they are required to have completed a training course as well as clinical and supervision hours.

What type of therapy is right for me?

The type of therapy best suited to a particular individual depends on several factors, including their primary reason for seeking therapy, their preferred timeline (some therapy types last for a set number of sessions, while others are open-ended), and their personality and preferences—some may prefer a more structured approach. For many individuals, multiple types of therapy could provide a good fit.

How much does therapy cost?

The cost of therapy depends on a number of variables, including location and the therapist’s experience and training. On average, a therapy session in the UK could be between £30 - £60 when seeing a counsellor and £60 - £150 and up when seeing a clinical psychologist. If you have private insurance, your plan may cover some if not all of your sessions. You should contact your insurance provider to determine if they provide coverage for therapy sessions and to determine what, if any, requirements they might have in order for your sessions to be covered, such as a referral from your GP or medical specialist.

What are more affordable or low cost therapy solutions?

Many therapists offer sliding scale payments, usually on a limited number of slots, which consists in an agreement between the therapist and a client to pay a reduced rate. Therapists who provide such arrangements often consider the client's income or ability to pay, but the extent of the discount is ultimately at the therapist's discretion. Furthermore, while group therapy may have different goals and benefits compared to individual therapy, it can be a more affordable solution to address certain types of issues.

If you are struggling to access therapy due to budget constraints, you could also consider public funded mental health services. The NHS Talking therapies programme offers free of charge counselling for common mental health problems like anxiety and depression. The service is available to anyone registered with a GP, though you do not necessarily need to be referred by your GP and can refer yourself directly to a Talking therapies service. The service will provide different solutions, including group and individual therapy, for a limited number of sessions which are generally up to six.

Is online therapy cheaper than in-person therapy?

Many therapists charge the same amount for online therapy as they do for in-person therapy—though clients may still find this cost-effective if it cuts down on their transportation costs. Health insurance plans often offer equivalent coverage for online and in-person therapy; indeed, in many places, they are legally required to do so. Text-based or on-demand therapy apps may be cheaper than traditional one-on-one psychotherapy; however, the practice may be less effective and is not likely to be covered by insurance.

Is online therapy a good option?

Therapy conducted online can be just as effective as in-person therapy, as long as there is a strong alliance between the client and the therapist. To find a therapist who provides telehealth services to clients in your area, click “Online Therapy” on the directory homepage and search by your city or town or your postcode.

Are therapy sessions confidential?

Therapists who are part of a professional organisation such as the BACP, the UKCP, or BPS are bound by an ethical framework that requires them to uphold a confidentiality agreement. Confidentiality is a crucial part of the therapeutic relationship and only under specific circumstances, such as when there has been participation in a criminal act or act of terror, or if there is potential or known harm to the client or others, will a therapist be obligated to break the agreement. These exceptions to the confidentiality agreement are usually discussed during the initial consultation.