Counselling in Battersea, London

Photo of John Taggart, Psychotherapist in Battersea, London, England
John Taggart
Psychotherapist, MA, MUKCP
Verified Verified
Battersea, London SW11
When we meet I will discuss what sort of therapy will be best for you . I am a therapist who listens with intelligence and compassion, but I am not one who just sits in silence. I am sensitive to how difficult it can be to share personal issues. Sometimes the work will be challenging, but the experience of being heard and understood can be very powerful.
When we meet I will discuss what sort of therapy will be best for you . I am a therapist who listens with intelligence and compassion, but I am not one who just sits in silence. I am sensitive to how difficult it can be to share personal issues. Sometimes the work will be challenging, but the experience of being heard and understood can be very powerful.
07858 423738 View 07858 423738
Photo of Philip Evans, Counsellor in Battersea, London, England
Philip Evans
Counsellor, MBACP
Verified Verified
1 Endorsed
Battersea, London SW4
I aim to provide counselling and psychotherapy in a safe, non-judgemental and confidential space in which you can explore your concerns, feelings and whatever is troubling you. The development of trusting and warm therapeutic relationship is a foundation for gaining a better understanding of yourself and working towards the change you want and finding a more fulfilling way of living.
I aim to provide counselling and psychotherapy in a safe, non-judgemental and confidential space in which you can explore your concerns, feelings and whatever is troubling you. The development of trusting and warm therapeutic relationship is a foundation for gaining a better understanding of yourself and working towards the change you want and finding a more fulfilling way of living.
020 3870 3415 View 020 3870 3415
Photo of Adva Rodogovsky, Counsellor in Battersea, London, England
Adva Rodogovsky
Counsellor, MA, MBACP
Verified Verified
Battersea, London SW11
I specialize in three deeply challenging aspects of the human experience: trauma, critical illness and end-of-life. I provide a safe and non-judgmental space where clients who face their darkest hours can explore their thoughts, feelings and behaviours. My experience covers a wide spectrum of traumatic experiences, PTSD, grief and loss, critical illness, palliative palliative care and complex bereavement. I love supporting clients on their unique journey towards self-discovery and well-being. I know from experience, that everyone has the capacity for healing and recovery and it is never too late for a positive transformation.
I specialize in three deeply challenging aspects of the human experience: trauma, critical illness and end-of-life. I provide a safe and non-judgmental space where clients who face their darkest hours can explore their thoughts, feelings and behaviours. My experience covers a wide spectrum of traumatic experiences, PTSD, grief and loss, critical illness, palliative palliative care and complex bereavement. I love supporting clients on their unique journey towards self-discovery and well-being. I know from experience, that everyone has the capacity for healing and recovery and it is never too late for a positive transformation.
020 3627 0254 View 020 3627 0254
Photo of Gloria Tresaco, Psychotherapist in Battersea, London, England
Gloria Tresaco
Psychotherapist, MSc, MBABCP
Verified Verified
Battersea, London SW11
I offer CBT therapy sessions and counselling on a short-term or open-ended basis. My aim is to create a warm, supportive and empathic space where people can feel safe, be fully themselves and talk freely about their concerns without fear of being judged.
I offer CBT therapy sessions and counselling on a short-term or open-ended basis. My aim is to create a warm, supportive and empathic space where people can feel safe, be fully themselves and talk freely about their concerns without fear of being judged.
020 3912 7451 View 020 3912 7451
Photo of Stephanie Mackenzie, Counsellor in Battersea, London, England
Stephanie Mackenzie
Counsellor, BACP
Verified Verified
1 Endorsed
Battersea, London SW4
Waitlist for new clients
I work with individuals to help them work through difficulties and challenges that are stopping them from flourishing and living the life they really want. I am an integrative counsellor and my approach is characterised by deep acceptance, warmth and non-judgement. My work is particularly informed by trauma theory, attachment theory, and transactional analysis. I am experienced in working with depression, anxiety, addictions, relationship issues and disordered eating/eating disorders.
I work with individuals to help them work through difficulties and challenges that are stopping them from flourishing and living the life they really want. I am an integrative counsellor and my approach is characterised by deep acceptance, warmth and non-judgement. My work is particularly informed by trauma theory, attachment theory, and transactional analysis. I am experienced in working with depression, anxiety, addictions, relationship issues and disordered eating/eating disorders.
020 3835 4259 View 020 3835 4259
Photo of Dr Kalyco Stobart, Psychologist in Battersea, London, England
Dr Kalyco Stobart
Psychologist, DCounsPsych, HCPC - Couns. Psych.
Verified Verified
Battersea, London SW11
There are many reasons why people seek psychological support, perhaps they feel stuck in one or more areas of their life or they have noticed unhelpful and hurtful patterns of being, both with themselves and others, and would like this to be different. People may want to better understand where these patterns come from and how they can change. Often life can ‘look good on paper’ and yet a person can feel unhappy or that something is lacking in their life. In therapy we can explore what might be underlying a sense of discontent or unease.
There are many reasons why people seek psychological support, perhaps they feel stuck in one or more areas of their life or they have noticed unhelpful and hurtful patterns of being, both with themselves and others, and would like this to be different. People may want to better understand where these patterns come from and how they can change. Often life can ‘look good on paper’ and yet a person can feel unhappy or that something is lacking in their life. In therapy we can explore what might be underlying a sense of discontent or unease.
020 3910 1885 View 020 3910 1885
Photo of Scarlett Jeffrey, Counsellor in Battersea, London, England
Scarlett Jeffrey
Counsellor, MBACP
Verified Verified
Battersea, London SW11  (Online Only)
I really appreciate how difficult it can feel reaching out and taking these first steps. I want you to know there are so many ways for you to work through what you're struggling with and that there is a light at the end of the tunnel. My style is warm and authentic, where I go at your pace and help you to focus on where you want to get to. I offer both a listening ear, as well as practical tools for you to put into practice, so that you feel you're getting the most out of therapy. Book a free discovery call here /www.scarlettjeffrey.com/book
I really appreciate how difficult it can feel reaching out and taking these first steps. I want you to know there are so many ways for you to work through what you're struggling with and that there is a light at the end of the tunnel. My style is warm and authentic, where I go at your pace and help you to focus on where you want to get to. I offer both a listening ear, as well as practical tools for you to put into practice, so that you feel you're getting the most out of therapy. Book a free discovery call here /www.scarlettjeffrey.com/book
01245 945690 View 01245 945690
Photo of Brad McCaw, Psychotherapist in Battersea, London, England
Brad McCaw
Psychotherapist, MSc, MUKCP
Verified Verified
1 Endorsed
Battersea, London SW4
Entering therapy can feel like stepping into the unknown. If you are considering therapy, here is a glimpse into what you can expect. My aim is to create a space of warmth and understanding. Our sessions together are a place free from judgment, where you can freely explore your thoughts, emotions, and experiences. I’m here to help you understand what is bothering you and to navigate through any frustrations and challenges. We will explore understanding your whole self, your relationship to others and the outside world. By taking this holistic approach, we can uncover the roots of your struggles and gain meaningful insights.
Entering therapy can feel like stepping into the unknown. If you are considering therapy, here is a glimpse into what you can expect. My aim is to create a space of warmth and understanding. Our sessions together are a place free from judgment, where you can freely explore your thoughts, emotions, and experiences. I’m here to help you understand what is bothering you and to navigate through any frustrations and challenges. We will explore understanding your whole self, your relationship to others and the outside world. By taking this holistic approach, we can uncover the roots of your struggles and gain meaningful insights.
020 3871 0593 View 020 3871 0593
Photo of Dr Hannah Puddephatt, Psychologist in Battersea, London, England
Dr Hannah Puddephatt
Psychologist, PsychD, HCPC - Clin. Psych.
Verified Verified
Battersea, London SW11
A quote that I often find myself coming back to is ‘shame dies when stories are told in safe places’. Every one of us has our own unique story and I have been privileged enough to spend 10 years working in the NHS listening to the stories of individuals of all ages and backgrounds. The essence of the therapy I offer is to create that safe place for your story to be told so that, together, we are able to make sense of how you have come to reach where you are in your life and what might be getting in the way of you moving past the difficulties you are facing.
A quote that I often find myself coming back to is ‘shame dies when stories are told in safe places’. Every one of us has our own unique story and I have been privileged enough to spend 10 years working in the NHS listening to the stories of individuals of all ages and backgrounds. The essence of the therapy I offer is to create that safe place for your story to be told so that, together, we are able to make sense of how you have come to reach where you are in your life and what might be getting in the way of you moving past the difficulties you are facing.
020 8187 1380 View 020 8187 1380
Photo of Susan Reilly, Counsellor in Battersea, London, England
Susan Reilly
Counsellor, MBACP
Verified Verified
1 Endorsed
Battersea, London SW4
It's entirely reasonable for us all, at some point, to be anxious and confused by life, challenged by relationships, family life and or the direction of our career. Life can be difficult, there's no denying that, you just don't have to suffer in silence. Really, the only qualification in seeking therapy is to be a normal human being. I could go on 'selling' the benefits, but ultimately I assure you, if you try, things will change, and quite possibly for the better.
It's entirely reasonable for us all, at some point, to be anxious and confused by life, challenged by relationships, family life and or the direction of our career. Life can be difficult, there's no denying that, you just don't have to suffer in silence. Really, the only qualification in seeking therapy is to be a normal human being. I could go on 'selling' the benefits, but ultimately I assure you, if you try, things will change, and quite possibly for the better.
020 3962 2497 View 020 3962 2497
Photo of Sarah Sharp (SJP Therapy), Counsellor in Battersea, London, England
Sarah Sharp (SJP Therapy)
Counsellor, DCounsPsych, MBACP
Verified Verified
Battersea, London SW11
Hello, I'm Sarah. I am a compassionate, trauma-informed therapist who can offer you a safe and confidential space within which we can explore the issues and difficulties you might be facing in your life, with empathy and without judgement. My specialisation is in helping with trauma, including recent or historic sexual abuse and/or other violence. We might explore low self-worth, loneliness, guilt, shame, anger, feelings of being misunderstood, humiliated or control issues and other possibly connected behaviours or feelings. I also provide help with anxiety and depression, dating and relationships and that powerful inner critic!
Hello, I'm Sarah. I am a compassionate, trauma-informed therapist who can offer you a safe and confidential space within which we can explore the issues and difficulties you might be facing in your life, with empathy and without judgement. My specialisation is in helping with trauma, including recent or historic sexual abuse and/or other violence. We might explore low self-worth, loneliness, guilt, shame, anger, feelings of being misunderstood, humiliated or control issues and other possibly connected behaviours or feelings. I also provide help with anxiety and depression, dating and relationships and that powerful inner critic!
020 3823 6503 View 020 3823 6503
Photo of Rachel An Vu, Psychotherapist in Battersea, London, England
Rachel An Vu
Psychotherapist, MUKCP
Verified Verified
Battersea, London SW11  (Online Only)
I am a bilingual psychotherapist offering ongoing and time-limited therapy both in ​​​​​​English and Vietnamese. To me, therapy is an opportunity for us to explore ourselves, and search for meanings in life. My aim is to offer you a place where you can talk about your concerns freely and reflect on the situations that you find yourself in. I attempt to help you make some sense of your experiences, and through this process, possibilities might come to light, and you can then decide what you would like to do next.
I am a bilingual psychotherapist offering ongoing and time-limited therapy both in ​​​​​​English and Vietnamese. To me, therapy is an opportunity for us to explore ourselves, and search for meanings in life. My aim is to offer you a place where you can talk about your concerns freely and reflect on the situations that you find yourself in. I attempt to help you make some sense of your experiences, and through this process, possibilities might come to light, and you can then decide what you would like to do next.
020 3917 4775 View 020 3917 4775
Photo of Jane Major, Psychologist in Battersea, London, England
Jane Major
Psychologist, PsychD, HCPC - Clin. Psych.
Verified Verified
Battersea, London SW11  (Online Only)
Relationships affect us from the cradle to the grave and can significantly shape how we value ourselves and how able we feel to trust others and to be vulnerable - opening up or shutting down connections.  The Room Between is a clinical psychology service that specialises in working with trauma and relationship issues - with individuals, couples and families .We work with a variety of relationship issues including childhood trauma, abuse, infertility, miscarriage, bereavement, adjusting to parenthood, codependency, divorce and separation, lack of desire, neurodiversity, the aftermath of an affair and conflict.
Relationships affect us from the cradle to the grave and can significantly shape how we value ourselves and how able we feel to trust others and to be vulnerable - opening up or shutting down connections.  The Room Between is a clinical psychology service that specialises in working with trauma and relationship issues - with individuals, couples and families .We work with a variety of relationship issues including childhood trauma, abuse, infertility, miscarriage, bereavement, adjusting to parenthood, codependency, divorce and separation, lack of desire, neurodiversity, the aftermath of an affair and conflict.
0114 303 2341 View 0114 303 2341
Photo of Francis Norton, Counsellor in Battersea, London, England
Francis Norton
Counsellor, MBACP
Verified Verified
1 Endorsed
Battersea, London SW11
If work makes you feel permanently exhausted, if it all seems pointless, and maybe you can't get stuff done the way you used to, you may be on the path to burnout. Other signs include blaming everyone else, deprioritising friends and family, and the use of unhelpful coping mechanisms such as drink or drugs. Burnout can take you from persistent stress to anxiety and, if not interrupted, depression. Does any of this feel familiar?
If work makes you feel permanently exhausted, if it all seems pointless, and maybe you can't get stuff done the way you used to, you may be on the path to burnout. Other signs include blaming everyone else, deprioritising friends and family, and the use of unhelpful coping mechanisms such as drink or drugs. Burnout can take you from persistent stress to anxiety and, if not interrupted, depression. Does any of this feel familiar?
020 3994 2159 View 020 3994 2159
Photo of Zaira Guerra, Counsellor in Battersea, London, England
Zaira Guerra
Counsellor, MBACP
Verified Verified
Battersea, London SW11
Whether you are struggling with a life event or you carry unhelpful patterns from the past, I would like to help you manage the present more to your satisfaction. I will listen and try to understand what life is like for you. If you feel that you are not good enough and that your low self-esteem is impacting on your choices and the view of yourself, life can be hard. Experiencing problems in important relationships in your life, or struggling to connect with people, can make you feel isolated. Talking to somebody could be the first helpful step.
Whether you are struggling with a life event or you carry unhelpful patterns from the past, I would like to help you manage the present more to your satisfaction. I will listen and try to understand what life is like for you. If you feel that you are not good enough and that your low self-esteem is impacting on your choices and the view of yourself, life can be hard. Experiencing problems in important relationships in your life, or struggling to connect with people, can make you feel isolated. Talking to somebody could be the first helpful step.
01347 668121 View 01347 668121
Photo of Julia Upton, Psychotherapist in Battersea, London, England
Julia Upton
Psychotherapist, MA, MUKCP
Verified Verified
1 Endorsed
Battersea, London SW11
I offer couples a warm, supportive, confidential setting couples to talk about emotional difficulties which may be troubling them in their relationship. I offer 85 min couple slots at weekends, when couples can most often find space to work on their relationship. Having worked as a psychotherapist for more than fifteen years, I consult to men and women of all ages, with different beliefs, sexual orientations, and occupational status. I also meet two adult members of the same family who may wish to discuss their personal or working relationship. Do get in touch for a chat about your concerns and how relationship counselling can help.
I offer couples a warm, supportive, confidential setting couples to talk about emotional difficulties which may be troubling them in their relationship. I offer 85 min couple slots at weekends, when couples can most often find space to work on their relationship. Having worked as a psychotherapist for more than fifteen years, I consult to men and women of all ages, with different beliefs, sexual orientations, and occupational status. I also meet two adult members of the same family who may wish to discuss their personal or working relationship. Do get in touch for a chat about your concerns and how relationship counselling can help.
01748 901371 View 01748 901371
Photo of Minds in Session, Psychologist in Battersea, London, England
Minds in Session
Psychologist, MSc, HCPC - Clin. Psych.
Verified Verified
Battersea, London SW11
We enjoy working with all things diversity from neurodiversity to cultural diversity. We work with organisations to ensure psychological safety but we also dedicate work to coach individuals to maximise their neurodiverse strengths for high performance in the workplace. We have developed a programme to treat racial trauma and a programme to help allies to support their colleagues, friends, family and peers. If you are worried about your mood, your relationships or your performance at work and you are neurodiverse or culturally diverse, we can help you....no we can work together.
We enjoy working with all things diversity from neurodiversity to cultural diversity. We work with organisations to ensure psychological safety but we also dedicate work to coach individuals to maximise their neurodiverse strengths for high performance in the workplace. We have developed a programme to treat racial trauma and a programme to help allies to support their colleagues, friends, family and peers. If you are worried about your mood, your relationships or your performance at work and you are neurodiverse or culturally diverse, we can help you....no we can work together.
020 3763 3993 View 020 3763 3993
Photo of Emma Baker, Counsellor in Battersea, London, England
Emma Baker
Counsellor, MBACP
Verified Verified
4 Endorsed
Battersea, London SW4
You are most probably working through a series of profiles, getting increasingly baffled. I feel your pain! I work with clients suffering from anxiety, depression, those facing an ending, or a new beginning, or sometimes those that just feel 'off' or lost. Therapy, and finding a safe space to explore your worries can be genuinely life changing: we can talk about your goals and expectations of therapy and your life. This space can help you to trust in yourself, and to empower you. I really believe in talking therapy and providing kinship. I have a special interest in grief and bereavement.
You are most probably working through a series of profiles, getting increasingly baffled. I feel your pain! I work with clients suffering from anxiety, depression, those facing an ending, or a new beginning, or sometimes those that just feel 'off' or lost. Therapy, and finding a safe space to explore your worries can be genuinely life changing: we can talk about your goals and expectations of therapy and your life. This space can help you to trust in yourself, and to empower you. I really believe in talking therapy and providing kinship. I have a special interest in grief and bereavement.
020 3960 5245 View 020 3960 5245
Photo of Bert-Jan Zuiderduin, Psychotherapist in Battersea, London, England
Bert-Jan Zuiderduin
Psychotherapist, MSc, MBACP
Verified Verified
Battersea, London SW11
I offer a compassionate and confidential environment, where you can feel safe to explore any issues in your life, in an accepting and non-judgmental way. Over more than a decade, I have worked with a wide variety of clients, supporting them through difficult times by helping them to express and understand their thoughts and feelings, transform the relationship with themselves and others, and live their life more confidently. I integrate psychoanalytic and Jungian approaches in open and creative ways, for example working with external relationships and influences from the past that shape our "internal world".
I offer a compassionate and confidential environment, where you can feel safe to explore any issues in your life, in an accepting and non-judgmental way. Over more than a decade, I have worked with a wide variety of clients, supporting them through difficult times by helping them to express and understand their thoughts and feelings, transform the relationship with themselves and others, and live their life more confidently. I integrate psychoanalytic and Jungian approaches in open and creative ways, for example working with external relationships and influences from the past that shape our "internal world".
020 3974 1659 View 020 3974 1659
Photo of Jennifer Evans, Counsellor in Battersea, London, England
Jennifer Evans
Counsellor, MSc, MBACP
Verified Verified
Battersea, London SW11
Through counselling I provide a space just for you where you can gain insight, experience change, and realise your full potential. You may be experiencing difficulties, such as a relationship breakdown, struggling with depression or anxiety, or feeling shame or low self-esteem. Perhaps you sense something hasn’t felt right for a while, but you are unable to pin point why. Counselling gives you time each week to slow down and can help you recognise your own feelings and needs, and develop deeper connections and relationships. Counselling allows you the opportunity and space to get in touch with who you are and what you want in life.
Through counselling I provide a space just for you where you can gain insight, experience change, and realise your full potential. You may be experiencing difficulties, such as a relationship breakdown, struggling with depression or anxiety, or feeling shame or low self-esteem. Perhaps you sense something hasn’t felt right for a while, but you are unable to pin point why. Counselling gives you time each week to slow down and can help you recognise your own feelings and needs, and develop deeper connections and relationships. Counselling allows you the opportunity and space to get in touch with who you are and what you want in life.
020 8106 0503 View 020 8106 0503

See more therapy options for Battersea, London

How does your Counsellor compare?

Number of Counsellors in Battersea, London

200+

Average cost per session

£70

Counsellors in Battersea, London who prioritize treating:

95% Anxiety
91% Depression
89% Self Esteem
84% Relationship Issues
84% Stress
70% Trauma and PTSD
64% Bereavement

Average years in practice

8 Years

Top 3 insurances accepted

73% Aviva
65% AXA PPP
62% Vitality

How Counsellors in Battersea, London see their clients

79% In Person and Online
21% Online Only

Gender breakdown

73% Female
26% Male
1% Non-Binary
FAQs - About Therapy and Counselling

How can I find a therapist in Battersea, London?

Search for nearby therapists or counsellors by inputting your city, postcode, or a provider’s name into the search bar. From there, you can filter providers by the issues they treat, cost, insurance, gender, and other factors to find providers who are well-suited to your needs. To navigate between locations within the same country, enter a new city or postcode into the search bar.

Learn more about how to find a therapist

Is everyone in the Psychology Today Therapy Directory a licensed therapist?

Counsellors and Psychotherapists listed in the directory are members of the main professional associations, mainly the British Association for Counselling and Psychotherapy (BACP) and the UK Council for Psychotherapy (UKCP). Most Psychologists in the directory are accredited members of the British Psychological Society (BPS) and/or are registered in the Health and Care Professions Council (HPCP).

Providers whose professional membership or primary credential has been verified by Psychology Today are signified by a “Verified” symbol. Given that professional memberships are not a statutory requirement for psychotherapists and counsellors in the UK, certain qualified professionals or organisations may choose not to maintain such memberships despite possessing the necessary qualifications. They may be selectively included without the “Verified” seal.

What’s the difference between a psychologist, a therapist, and a counsellor?

Counsellors, psychotherapists and psychologists can all provide counselling or talking therapy and have credentials and experience that enable them to do so in the UK. Psychologists have earned a degree in psychology and many are members of the British Psychological Society (BPS) and have completed a postgraduate qualification in a specialism. Counsellors and Psychotherapists are not required to have a psychology degree, but to belong to a professional organisation such as the BACP or UKCP, they are required to have completed a training course as well as clinical and supervision hours.

What type of therapy is right for me?

The type of therapy best suited to a particular individual depends on several factors, including their primary reason for seeking therapy, their preferred timeline (some therapy types last for a set number of sessions, while others are open-ended), and their personality and preferences—some may prefer a more structured approach. For many individuals, multiple types of therapy could provide a good fit.

How much does therapy cost?

The cost of therapy depends on a number of variables, including location and the therapist’s experience and training. On average, a therapy session in the UK could be between £30 - £60 when seeing a counsellor and £60 - £150 and up when seeing a clinical psychologist. If you have private insurance, your plan may cover some if not all of your sessions. You should contact your insurance provider to determine if they provide coverage for therapy sessions and to determine what, if any, requirements they might have in order for your sessions to be covered, such as a referral from your GP or medical specialist.

What are more affordable or low cost therapy solutions?

Many therapists offer sliding scale payments, usually on a limited number of slots, which consists in an agreement between the therapist and a client to pay a reduced rate. Therapists who provide such arrangements often consider the client's income or ability to pay, but the extent of the discount is ultimately at the therapist's discretion. Furthermore, while group therapy may have different goals and benefits compared to individual therapy, it can be a more affordable solution to address certain types of issues.

If you are struggling to access therapy due to budget constraints, you could also consider public funded mental health services. The NHS Talking therapies programme offers free of charge counselling for common mental health problems like anxiety and depression. The service is available to anyone registered with a GP, though you do not necessarily need to be referred by your GP and can refer yourself directly to a Talking therapies service. The service will provide different solutions, including group and individual therapy, for a limited number of sessions which are generally up to six.

Is online therapy cheaper than in-person therapy?

Many therapists charge the same amount for online therapy as they do for in-person therapy—though clients may still find this cost-effective if it cuts down on their transportation costs. Health insurance plans often offer equivalent coverage for online and in-person therapy; indeed, in many places, they are legally required to do so. Text-based or on-demand therapy apps may be cheaper than traditional one-on-one psychotherapy; however, the practice may be less effective and is not likely to be covered by insurance.

Is online therapy a good option?

Therapy conducted online can be just as effective as in-person therapy, as long as there is a strong alliance between the client and the therapist. To find a therapist who provides telehealth services to clients in your area, click “Online Therapy” on the directory homepage and search by your city or town or your postcode.

Are therapy sessions confidential?

Therapists who are part of a professional organisation such as the BACP, the UKCP, or BPS are bound by an ethical framework that requires them to uphold a confidentiality agreement. Confidentiality is a crucial part of the therapeutic relationship and only under specific circumstances, such as when there has been participation in a criminal act or act of terror, or if there is potential or known harm to the client or others, will a therapist be obligated to break the agreement. These exceptions to the confidentiality agreement are usually discussed during the initial consultation.