This is a great article, thanks so much on the helpful tips. I have one question in regards to Survival Tip #2, validate their feelings and express sympathy. How does one do this without joining their complain-fest yet still be authentic? My coworker will grumble on and on about a task that truly isn't that bad, I know it seems terrible to her. I feel if I acknowledge and validate her over- reactions it is as if I agree with her. I don't. Thanks again.