Mark Goulston, M.D., is the author of seven books, including his #1 international best seller, "Just Listen" Discover the Secret to Getting Through to Absolutely Anyone, and his newest book, Talking to Crazy: How to Deal with the Irrational and Impossible People in Your Life.
He is currently working as a subject matter expert minor author with the principal author of a book titled, Inside the Mind of a School Shooter, that tells the story of the principal author's descent twenty five years ago into being an about to be mass shooter with guns placed in his high school. Then five days prior to carrying out his "Columbine" act of revenge, he let go of his anger and bitterness, aborted his mission, removed the guns safely from the school and told nobody except his wife since that time. Since that time he has been a loving person and has never committed any crime. The spate of recent rampage shootings have compelled him to write this story because as he told Goulston, "If it prevents one school or other shooting which I will never know about, it will all be worth it."
Goulston agreed completely and went from agreeing to write a blurb to co-writing the book with afterthought input to each chapter describing the "cry for help" that the author couldn't express and that never got to be heard.
From a professional perspective, Goulston is the Founder and Co-CEO of The Goulston Group, that helps companies, organizations, leaders, executive teams and boards of directors improve their results by creating paradigm shifting breakthroughs in all people related matters. When people look at the world through different eyes, possibilities spontaneously reveal themselves that were previously unimaginable.
Goulston has 30 plus years as a clinical psychiatrist and UCLA professor. He transitioned into the business world after doing house calls to dying founders and CEO’s and their families and helping them resolve never before resolved issues at the eleventh hour. Following that, next generation business leaders called upon him to help pull their executive teams together. He is also the founder of a personal mission "Healing the World, One Conversation at a Time."
He is a business consultant, executive coach, consultant to CEOs, C suite executives and major organizations and serves on the Board of Advisors for Nolan Bushnell’s Brainrush, Dr. Oz’s Health Corps and American Women Veterans.
His diverse background includes training FBI and police hostage negotiators and speaking internationally to companies, groups and organizations ranging from digital medial conferences to YPOWPO across India to Goldman Sachs to the William Morris Agency to national meetings of school superintendents to national women’s conferences to prisoners at federal prisons to homeless teenagers living in shelters to imprisoned teenagers and to universities and parents groups regarding suicide prevention and intervention.
He currently is an advisor to executives from start-ups to the Fortune 100 and helps entrepreneurs to “think like Steve Jobs” with regard to creating new products and services that cause customers, clients and their markets to react with, “Gotta Have It!”
Goulston’ s own skill development started with his education: A B.A. from UC Berkeley, an M.D. from Boston University, post graduate residency in psychiatry at UCLA. He went on to be a professor at UCLA’s Neuropsychiatric Institute for more than twenty years, become a Fellow of the American Psychiatric Association and was named one of America’s Top Psychiatrists for 2004-2005 and again in 2009 and 2011 by Washington, D.C. based Consumers’ Research Council of America.
Goulston’s background as a trainer of FBI and police hostage negotiators has helped many individuals understand “who is holding them hostage”. Goulston and the American Management Association have created a two day, multi-site and offsite course, "The Secret to Getting Through to Anyone," that is the ideal course for merged companies to attend to increase communication and cooperation right from the start. His next book, due out in October, 2015 is: Talking to Crazy: How to Deal with the Irrational and Impossible People in Your Life (Amacom, 2015).
His other books include: REAL INFLUENCE: Persuade Without Pushing and Gain Without Giving In, Get Out of Your Own Way and Get Out of Your Own Way at Work…and Help Others Do the Same. Mark writes for Harvard Business Review, Business Insider, Huffington Post and Psychology Today and is Senior Editor at CSQ Magazine where he also writes the “Closing Bell.”
Goulston is also the Co-Founder of Heartfelt Leadership a community whose mission is: “Daring to Care.”
He is the White co-host of the Black Zo What Morning Show that focuses on empowering the Black community with special emphasis on Black males. He is frequently called upon to share his expertise with regard to contemporary business, national and world news by television, radio and print media that has included: Wall Street Journal, Harvard Business Review, Fortune, Newsweek, Time, Los Angeles Times, ABC/NBC/CBS/Fox/CNN/BBC News, Oprah, Today.
He lives in Los Angeles.