Voicemail First Impressions
The impressions you make on your voicemail could be your first, so make it last!
Posted May 07, 2010
How many times have you tried to reach a client, co-worker, or business partner only to get sent straight to their voicemail? How many calls have you let go to voicemail? In our busy lives, we may spend more time listening to electronic recordings of voices rather than the voices themselves. The message you've recorded to greet callers is oftentimes your first chance to make an impression, so it's important that it's a good one.
I'm often traveling to and from book signings, media appearances, and public speaking gigs, so more calls get sent to voicemail than I'd like. When people can't reach me on the phone they hear, "Hello, you've reached Janine (pause) Driver. Please leave your name, phone number, and a detailed message so I can get back to you and give you my undivided attention."
This message accomplishes a few goals. First of all, the pause between the first and last name ensures callers understand both, and it also signals to people that you're someone important. Try it—say your name with a two- or three-second pause in between your first and last names. It makes it sounds like your name appears somewhere in lights! It's simple, but it works. Once when I introduced myself this way to a client, enunciating both names and pausing ("My name is Ja-nine (pause, pause) Dri-ver") the client said, "Wow! Yeah I guess you are Janine Driver!" If you have trouble waiting the full time or if it feels awkward to you, try saying your middle name in your head while you pause. Remember, when we're nervous we often increase our rate of speech, so practice with a slightly longer pause than you'll use on your voicemail message or when introducing yourself.
Secondly, I emphasize that I want to give the caller my full and undivided attention. When you do this it's as though you're saying to them, "It's not that you're not important to me, it's that you're so important to me that I want to wait for a time when I can fully focus on your concerns."
Thirdly, I didn't apologize. You don't need to apologize for being busy with work. If you do, it may come off as insincere and it can even make you seem weak. If not apologizing worries you, just provide the caller with other options to get in touch with you instead (just not so many that you overwhelm them).
Feel free to copy my voicemail greeting, or pick from any of these other examples (and leave your own suggestions in the comments section!):
"You've reached ________. Leave me your detailed information and your preferred method of contact so I can be sure to get in touch with you as soon as possible."
"This is the voicemail of ________. Please leave your name, a brief message, and phone number. I will contact you the first moment I'm free to focus on you."
"You've reached _______. I'm busy at the moment, but please leave your number and a brief message or email me at ________ if you'd prefer to be more thorough. I will get back to you as soon as possible."
"This is the voicemail of ______. Either I'm out of the office or on the phone, in any case give me your name, number, and a message and expect a call back promptly. Thanks."
The impression you leave with your voicemail may be your first, so make it last!
Photo credit: garrettc's photostream.