When it comes to building or diminishing trust at work one thing is clear, there is no little stuff. Everything matters. That includes routine actions, casual habits, and how, what and to whom you communicate. Too often, the speed of work causes us to quickly craft a message or reply without awareness of its trust-diminishing or enhancing dynamics.
But, you can improve your trust-building odds by eliminating common trust-diminishing habits. Most of us get the big things right—we don't intentionally lie, manipulate, or deceive others at work. But unintentionally, we impact trust levels through simple actions we may not even know we're doing. How many of these apply to you?
Seven trust-diminishing habits to avoid:
You automatically grow the cc list on emails. You're a fan of "reply all" and adding to the email chain, thinking it's best if more people are "in the loop" about what's happening. You cc your boss, his boss, her boss, and anyone you think might be remotely affected by an issue. What may seem like communication to you can appear as an attempt to cover your you-know-what. That heightens distrust so use that tactic sparingly.
If you want to build trust at work and increase the dividends it brings, including engagement, innovation, and great work, check your habits. Then create a new habit of mindful self-awareness. When you start to watch yourself and see your own actions through trust-building lenses, it's easy to eliminate actions that diminish trust and create new habits that build it.
More about how to operate with and build trust at work:
You'll find more trust building approaches in Trust, Inc.: How to Create a Business Culture That Will Ignite Passion, Engagement, and Innovation (Career Press, 2014).