Our eyes, gestures, and tone bring us together in a more profound way than words alone. It’s why we look hopefully toward the return of in-person, face-to-face connection.
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The remarkable ways we gain insights
Gary Klein Ph.D.
Critical thinking doesn't just rely on a systematic analysis of evidence. It can also encourage imagination, creativity, intuition, insight, and curiosity.
Black swan theory highlights the futility of trying to anticipate rare and disruptive events. But black swan theory may interfere with our ability to cope with such events.
Many people assume that good teaching equals good learning. But that's a flawed assumption. We can get the most learning by encouraging an active stance of self-explaining.
The COVID-19 pandemic is overwhelming traditional methods for training, planning and applying decision support tools. Fortunately, the NDM community has some promising tools.
Perspective-taking skills are critical for all kinds of human interactions. Yet they are rarely trained. Here are five suggestions for how they might be strengthened.
A team of researchers recently concluded that perspective taking had no value in accurately understanding how other people think. Here's why they might be wrong.
A famous economist argues that our society emphasizes gut feelings over expertise. However, he has the issues backward: the two are related, not opposites.
Executives at a printing plant had trouble deciding whether to buy an expensive piece of equipment. They consulted with the lead operator and were stunned by what he told them.
The second singularity is the crossover point at which machine intelligence overtakes human expertise, perhaps in the very near future if we fail to preserve our expertise.
The Washington Nationals overcame great odds to win the World Series—but we shouldn't fall for the simplistic explanations we hear on TV.
Data analytics can sometimes misrepresent what is really going on in complex situations. To judge human performance, we need to understand the person's intentions.
Are you tired of clients claiming they want to change their behavior and then not following through? The adherence loop model is designed for initiating and sustaining change.
Instead of getting frustrated when we encounter resistance, maybe we can learn to welcome it.
The Big-5 personality theory generates 32 possible profiles. However, clustering analysis suggests that 75 percent of us fall into just 6 patterns.
Procedures are supposed to help us act quickly in case of an emergency—but they can actually slow us down. Some lessons on the two-year anniversary of the Grenfell Tower tragedy.
Worried about making diagnostic errors? Maybe you need to harness the power of curiosity.
Confirmation bias is frequently cited as a reason why people make poor judgments. However, it rests on three claims that turn out to be very questionable.
Many organizations develop procedure manuals for carrying out tasks. These manuals can be helpful, but they rarely address the cognitive dimension of adaptive performance.
An Amtrak passenger train derailed traveling 106 mph in a 50 mph zone. We can learn how actual performance differs from what is imagined.
Perhaps—if it creates a delusion of ability. As our strengths diminish, we may mistakenly assume we can still achieve what we used to.
Improv chess uses the rules of chess, and the pieces of chess, but turns the game into an Alice-in-Wonderland scramble requiring a continual readiness to re-think and improvise.
To make experts appear dumb, block their ability to use tacit knowledge. Recent studies, however, provide evidence of how expertise can make an impact.
How can we get up to speed faster? We can read the manuals, but that just gets us started. Fortunately, there are some tactics that might take us the rest of the way.
A football quarterback throws an interception that has zero bearing on the game and gets blamed for making a "costly" mistake—showing the stupidity of our fear of errors.
Too many trainers are guided by mindsets that interfere with effective learning. Here are six of the worst offenders, and some tips for how to improve.
There are no fool-proof ways to identify experts. But there are some reasonable criteria. Each has its limitations, but each can be an important marker.
In contrast to big data, the small data approach tries to collect as little data as possible, ideally just a single data point—but a data point that swings a decision.
Designers may simplify cues and capabilities to make things easier. Unfortunately, making the job easier in normal operations can make it impossible under abnormal conditions.
In making a decision, should we consult our intuition before we do the analyses, or after, so we don't bias the analyses? 9 factors to consider.
How can we motivate people? We can provide incentives, or dangle a promotion, or threaten to fire them...but there's an easy, inexpensive, and effective approach.
Gary Klein, Ph.D., is a senior scientist at MacroCognition LLC. His most recent book is Seeing What Others Don't: The remarkable ways we gain insights.