Kerry Patterson is the four-time New York Times best-selling co-author of Crucial Conversations, Crucial Accountability, Influencer, and Change Anything. Patterson began researching the challenges of developing and maintaining healthy organizations during his doctoral work at Stanford University. He left Stanford to teach in the Marriott School of Management at Brigham Young University, where he received numerous awards including the Mentor of the Year Award and the Dyer Distinguished Alumni Award. Patterson has been featured in more than 150 print and radio programs, including MSN Career Builder, CNN, CLO Magazine, and Training Magazine. He is also the co-founder of VitalSmarts, an innovator in corporate training and leadership development. VitalSmarts has consulted with more than 300 of the Fortune 500 companies and trained more than one million people worldwide. For related information from Patterson’s co-authors, visit the Crucial Skills blog at www.crucialskills.com.