Of course, it’s important to say “no” when necessary, in order to protect our boundaries and maintain one’s own priorities. Below are seven ways to say “no” effectively.
For example, if your friend asks to borrow your car, and you’re uncomfortable with the idea, you can either be direct and say “no”, or you can use any of the following, assertive yet diplomatic expressions to draw the line:
"I prefer to be the only one driving my car.“
“I prefer not to lend out my car.”
“It doesn't work for me to lend out my car.”
“It's important to me that I keep my car for my own use.”
“Unfortunately, I’m not going to be able to lend you my car.”
“I'm uncomfortable with letting others drive my car.“
“I made a promise to myself that I’m not going to let other people drive my car.”
For tips on how to stay strong emotionally and mentally in the face of challenges, see my articles Five Keys to Enhancing Your Emotional Intelligence, and Eight Keys to Life Hardiness and Resiliency.
All of the examples above are “I” or “it” statements, which are more difficult for the listener to dispute. If someone is persistent in wanting you to do what he or she wants, keep repeating “no” using any combination of the “I” and “it” statements above. Hold your ground until the person realizes you mean what you say.
For more on communication success, see Are You a Poor Communicator? Stop the Damage and Improve Relationships, and 7 Keys to Long-Term Relationship Success.
In addition, you can utilize the “sandwich” communication method to gently turn down a person. This method begins with a positive statement, states “no” diplomatically in the middle, and concludes with another positive statement. For example: “I understand you need a car this weekend. Unfortunately, I’m really not comfortable lending my car. Hope you can find another arrangement.”
If you find this article helpful, please share it with those whom you care about needing assertiveness and confidence.
For more on personal and professional success, download free excerpts of my publications: "Communication Success with Four Personality Types", "How to Communicate Effectively and Handle Difficult People", "The 7 Keys to Life Success", "Wealth Building Attitudes, Values, and Habits", and "Branding Your Career Like Apple — Lessons from Steve Jobs' Former Boss".
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Preston Ni, M.S.B.A. is available as a presenter, workshop facilitator, and private coach. For more information, write to commsuccess@nipreston.com, or visit www.nipreston.com.
© 2012 by Preston C. Ni. All rights reserved worldwide.
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