It sounds obvious, but two-way communication is not happening enough in many of today's businesses and organizations.
In a recent USA Today survey, only about 31 percent of employees reported that their boss listened to them. This is a significant problem on several levels.
From the employer's vantage point, employees know most, even all of the problems associated with their work and workflow. If they are not encouraged or inclined to communicate with supervisors, then supervisors will miss that information.
In previous blogs, I have quoted the Gallagher statistic that only about 25 percent of employees are engaged, and the rest are disengaged (working against management) and apathetic. By management being accessible and sharing its most valuable commodity-time and attention-more people can be encouraged to join the engaged group. The engaged group is the extension of management as they are the ambassadors, the role models, the ones that can be counted upon to consistently produce at the highest levels.
Managers and owners, take a minute to imagine this: without spending a penny more on payroll, imagine what it would be like to have 60 percent to 80 percent of your employees engaged and none disengaged. The potential is staggering.