The End of Work As You Know It

How to redefine work in your own terms

Improve Performance: Focus on Maximizing the Middle!

Is there ROI in investing in your middle performers? Absolutely!

Once we set your strategy and are clear about goals and objectives, everything else is about execution. Solid research shows that excellent execution of a mediocre strategy beats poor execution of the best strategy.

Once you internalize that concept, look at where execution takes place. It's in the middle. It's the middle management that is actually driving a lot of the productivity and work that is delivered in organizations. They are closer to the people and the work than senior management, who is typically focused on developing the strategy. It's the middle managers that are translating the strategy into an executable plan and as well as communicating those plan to the workers.

Whether you looking at developing and coaching leaders in your organization or trying to determine who to invest in, your new target should be the middle, not just your top 10%. Your top 10% is already doing great. They need recognition and rewards, and of course it would be great if they could be even better through development opportunities. Why is that the middle, that is the people right below them down to those in the 50% percentile, don't get as much or any development support or leadership coaching? They are often subjected to training classes the majority don't really need and expected to work harder and do better. What would happen if you actually invest in them? Have you calculated the increase in value of your company if your people would execute 30% better?

Not every one is born a rock star, but certainly there are many who, with some extra help, can become stellar. According to Thomas Colligan, vice dean of Wharton, there is the 60/20/20 rule. "When people come in the door [to a law firm or investment bank], 20% will make partner no matter what you do; 20% will not make partner no matter what you do, and 60% will make partner if you do the right things." What are the implications of this? No matter what, you will always have people who are the top and will naturally succeed because of their inherent gifts, those at the bottom who will not succeed, and more importantly those in the middle who if they try hard enough and had the right help would succeed.

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In another study by the Sales Executive Council (2003), the results revealed that when you compare the difference between your top performers increase their performance by 5% and those of the middle, the actual impact is that your middle can yield over 70% more revenue than top performers!


On a final note, "maximizing the middle" also refers to where to focus when it comes to competency and skill development. When you look at 360 feedback results, look at the competencies that fall below the top 10% to determine where to get the biggest ROI. If you can optimize for those skills, you will get higher performance quickly.

Milo Sindell and Thuy H. Sindell are workplace experts and the founders of two software companies: Hit The Ground Running and Knowledge Genie.

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