The Brain and Emotional Intelligence

New insights in EI

The Sweet Spot for Achievement

What's the relationship between stress and performance?

The relationship between stress and performance has been known for about a century in psychology. It's called the Yerkes-Dodson Law. While the psychologists Yerkes and Dodson could not have known it 100 years ago, they were actually tracking the impacts of the HPA axis, the circuitry that secretes stress hormones when the amygdala gets triggered.

This is a different way of thinking about how the brain operates to help or hurt our performance,  whether at work, in learning, in a sport, in any domain of ability. There are three main states depicted in the Yerkes-Dodson Law: disengagement, frazzle, and flow. Each of these has powerful impacts on a person's ability to perform at their best: disengagement and frazzle torpedo our efforts, while flow lets them soar.

Disengagement
Workplaces the world over are rife with people stuck in disengagement: they're bored with their jobs, uninspired and disinterested. They have little to no motivation to give their best, instead just doing well enough to keep the job. Studies of employee engagement find that in top-performing organizations, there are ten times more fully engaged workers than disengaged, while in average-performing outfits there are just two engaged employees for every disengaged one. Engaged employees are more productive, give better attention to customers, and are more loyal to the organization.

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As we move from boredom toward the optimal zone on the performance arc, the brain triggers increasing levels of stress hormones, and we enter the range of "good stress," where our performance picks up. Challenges like getting motivated to reach a goal, or being called on to exhibit your best skills, or a team's race to meet a deadline, focus our attention and elicit our best efforts on the job at hand. Good stress gets us engaged, enthused and motivated, and mobilizes just enough of the stress hormones cortisol and adrenaline, along with beneficial brain chemicals like dopamine, to do the job effectively. Cortisol and adrenaline have both protective and harmful impacts, and good stress mobilizes their benefits.

Frazzle
But when demands become too great for us to handle, when the pressure overwhelms us, too much to do with too little time or support, we enter the zone of bad stress. Just beyond the optimal zone at the top or the performance arc, there is a tipping point where the brain secretes too many stress hormones, and they start to interfere with our ability to work well, to learn, to innovate, to listen, and to plan effectively.

The costs of chronic stress go well beyond performance. In this zone, what's technically called "allostatic load" means the damaging effects of stress hormones predominate. Too-high levels of those hormones over too long a period throw neuroendocrine function off-kilter, and create imbalances in the immune and nervous systems, so we are more susceptible to illness, and have trouble thinking clearly. Our body clock becomes confused and we sleep poorly.

If stress becomes a chronic fixture in our life, it can make us more susceptible to disease. Scientists find that repeatedly having to face a range of different stressful events will do it. So will one chronic source of stress, like an abrasive co-worker, that we never adjust to. Another cause is when we keep ruminating about the things that upset us, for example, waking up in the middle of the night and obsessing about it, and so fail to turn down the volume on the stress response.

Chronic overwhelm can also harm the hippocampus, which is crucial for learning: this is where short-term memories, like what we've just heard or read, are converted to long- term memories, so we can recall them later. The hippocampus is extraordinarily rich in receptors for cortisol, so our capacity to learn is very vulnerable to stress. If we have constant stress in our lives, this flood of cortisol actually disconnects existing neural networks; we can have memory loss. This kind of extreme memory loss has been seen in clinical conditions, like post-traumatic stress disorder and extreme depression.

Flow
Where we want to be on the Yerkes-Dodson arc is the zone of optimal performance, known as "flow" in the research of Mihaly Csikszentmihalyi at the University of Chicago. Flow represents a peak of self-regulation, the maximal harnessing of emotions in the service of performance or learning. In flow we channel positive emotions in an energized pursuit of the task at hand. Our focus is undistracted, and we feel a spontaneous joy, even rapture.

The flow concept emerged from research where people were asked to describe a time they outdid themselves and achieved their personal best. People described moments from a wide range of domains of expertise, from basketball and ballet to chess and brain surgery. And no matter the specifics, the underlying state they described was one and the same.

The chief characteristics of flow include rapt, unbreakable concentration; a nimble flexibility in responding to changing challenges; executing at the top of your skill level; and taking pleasure in what you're doing—joy. That last hallmark strongly suggests that if brain scans were done of people while in flow we might expect to see notable left prefrontal activation; if brain chemistry were assayed, we would likely find higher levels of mood and performance enhancing compounds like dopamine.

This optimal performance zone has been called a state of neural harmony where the disparate areas of the brain are in synch, working together. This is also seen as a state of maximum cognitive efficiency. Getting into flow lets you use whatever talent you may have at peak levels. People who have mastered a domain of expertise and who operate at the top of their game typically have practiced a minimum of 10,000 hours, and are often world class in their performance. Tellingly, when such experts are engaged in their skill, whatever it may be, their overall levels of brain arousal tend to become lower, suggesting that for them this particular activity has become relatively effortless, even at its peak.

An early brain study suggested that while people are in flow, only those brain areas relevant to the activity at hand are activated. This contrasts with the brain of a person who is bored; then you see randomly scattered neural activation, rather than a sharp delineation of activity in the areas relevant to the task. In the brain of a person who is stressed, you find lots of activity in the emotional circuitry which is irrelevant to the task at hand, and which suggests an anxious distractedness.

Create pathways to flow

An organization will be top-performing to the extent to which its employees can contribute their best skills at full force. The more moments of flow, or even just staying in the zone of engagement and motivation, the better. There are several pathways to flow:

• Adjust demands to fit the person's skills. If you manage people's work, try to gauge their optimal level of challenge. If they're under-engaged, increase the challenge in ways that make their work more interesting, for instance by giving a stretch assignment. If they are overwhelmed, reduce the demand and give them more support (whether emotional or logistic)
• Practice the relevant expertise to raise skills to meet a higher level of demand
• Enhance concentration abilities so you can pay more attention, because attention itself is a pathway into the flow stage.

Finally, we need to notice when we, or others, have left the zone of positive stress and peak performance, so we can apply the apt remedy. There are several indicators to watch for. The most obvious is performance decline: you can't do the task as well, whatever the metric may be for measuring it. Another is wandering attention, loss of focus, or boredom. And there are more subtle clues that can show up before a noticeable performance decrement. For example, someone who seems "off" compared to how they normally do things, or who seems very rigid in how they respond rather than considering alternatives, or who is cranky and easily perturbed—any of which might signal that anxiety is impairing their cognitive efficiency.

The formula for eliciting flow includes a balance between the demands of the situation and a person's skills; very often flow occurs when we are challenged to use our abilities to their utmost. But just where that optimal point will be varies widely from person to person. I was talking about flow and the performance arc with a military jet pilot. He told me that what would be a zone of extreme frazzle for most people is where jet pilots get into flow. But that's because to qualify as a jet pilot, your reaction time has to be in the 99th percentile—an almost super-human quickness. He said, "We operate on adrenaline," and that's where the fun is for them.

A general strategy for enhancing the likelihood of flow is to regularly practice methods that enhance concentration and relax you physiologically. Treat these methods like you would your fitness routine - do them every day, or as many days as you can. For example, I like to meditate every morning, and I think it helps me stay in a positive, calm, and more focused frame of mind through most of the day. If you are in a high-stress job, you can benefit from regularly giving your brain and body the chance to recover and relax. Meditation is only one of many methods for getting relaxed; the key point is to find one you like and practice it regularly. The more you can break the cycle of the right prefrontal capture by the amygdala, the freer you'll be to activate the beneficial circuitry of the left prefrontal cortex.

If you do a regular practice like mindfulness, this greater activation of left hemisphere arousal seems to become more prominent over time, and the biggest change seems to be in the first months of practice. So far the strongest data point on this right-to-left prefrontal shift is the research that Richard Davidson did with Jon Kabat-Zinn where they had people in a high-stress workplace practice mindfulness. They are currently repeating that study to be sure it replicates, and to understand better the conditions that facilitate the benefits of a practice like mindfulness. How often or how long do you need to practice to see neural or physical shifts? Do some kinds of people benefit more than others? These are the kind of questions we need more research to answer.

Another question, apart from the anti-stress benefits, is how can you enhance concentration abilities? Concentration is mental skill, and every skill can be enhanced by practice. But with the escalation in distractions we all face these days, this becomes a crucial issue in the workplace. The more we are distracted, the less effective we become.

Cognitive neuroscientists like Davidson are turning their attention to classical methods of meditation, which are, from the cognitive perspective, training exercises for a keener attentional focus. There are a multitude of meditation methods in the European and Asian spiritual traditions, and many can be seen, essentially, as ways of building concentration (quite apart from their spiritual function). The cardinal rule of all concentration enhancement techniques is to focus on A and whenever your mind wanders off to topic B or C, D, E, F, and you realize that it has wandered, bring it back to A again.
Every time you bring the wandering mind back to a concentrated state you're enhancing the muscle of concentration. It's like being on a Nautilus machine and doing repetitions for a muscle, only you're strengthening a muscle of the mind: attention.

 

 

Daniel Goleman, Ph.D., is the author of Emotional Intelligence; his newest book is The Brain and Emotional Intelligence: New Insights. more...

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