A Sideways View

New stirrings in business psychology

The Psychology of Tipping

Why do we tip? What can we learn from people who know how to maximize the amount of money tips they get from customers? Are there any learning points from this fascinating literature for those who manage service staff? Read More

If service staff were treated like professionals

instead of peons, they would not need to rely on tips. In many countries, wait staff is a profession and tips are included in the bill.

Sincerity goes a long way

Sincerity and being genuine mean a lot... and when you can fake that then you've got it made!

Nurses

Seriously? You lump nurses with waiters and tradespeople? That's crazy talk. Nurses save your life. Waiters serve you food and tradespeople may or may not fix your car!

Nurses

Seriously? You lump nurses with waiters and tradespeople? That's crazy talk. Nurses save your life. Waiters serve you food and tradespeople may or may not fix your car!

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Adrian Furnham, Ph.D., is a professor of psychology at University College London and the Norwegian Business School.

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