Just Listen

The secret to getting through to anyone, anywhere, anytime.

"I'm sorry" is not enough

"I'm sorry" does not taking responsibility make.

Teenager: “Just let me do it.  I’ll take complete responsibility for it.”

Parent: “Do you know that taking complete responsibility means saying your sorry after you mess up, paying back the people your mess up injured or hurt, learning what you will need to do differently to not repeat it in the future and then committing yourself to doing that different thing going forward so you don’t mess up again.”

Teenager: “I didn’t agree to that.”

Parent: “Well what does taking complete responsibility mean to you?”

Teenager: “It means I’ll say, ‘I’m sorry’.”

Add this comment from Andy Ault:

My older brother taught me two very important lessons growing up:

1) If you borrow something from someone, return it to them in BETTER condition than they loaned it to you. Then they’ll know that you’re responsible, can be trusted and will not hesitate to help you out again in the future.

2) If you mess up something, then fix it to BETTER than it was before the damage. Then the other person / party will know that you are accepting responsibility for the foul up, that you truly realize the impact of your actions, that you can be trusted to do the right thing without having to be forced, and they will most likely forgive the incident knowing you’ll exercise equally sound judgment in the future.

Do you get the feeling that teenagers are not the only people who need to learn this?

Do Leaders Need to be Good Listeners? Catch Dr. Mark's live interview with Mark on Tom on Leadership, January 15, 7-8 AM PDT



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Mark Goulston, M.D., is the author of the new bestselling book Just Listen: Discover the Secret to Getting Through to Absolutely Anyone.

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