Look into the eyes of someone who is hurting and ask them 'what's the toughest thing in your life' and be ready to listen, care and perform a mitzvah. Read More
Reached #1 ranking in six kindle business categories at Amazon.com and #1 in China and Germany for US business books. The essence of the book is that if you want to get through to people you need to leave "your here" and go to "their there" and listen in a way in which they not only feel understood, but "feel felt." When that happens and people sense that you are there to help and mean them no harm, they will open up their hearts and minds to you.