Conversational Intelligence

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Conversational Neurochemistry

Chemistry plays a big role in our conversational interactions. When we face criticism, rejection or fear, when we feel marginalized or minimized, our bodies produce higher levels of cortisol, a hormone that shuts down the thinking center of our brains and activates conflict aversion and protection behaviors. Read More

Thank you

Superb Article mam, just the right one needed for me at the right time . I generally read a lot on emotional intelligence but this one is simply awesome, thank you

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Judith E. Glaser, the author of seven books including her recent best seller Conversational Intelligence, is a founding member of the Harvard Coaching Institute.
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