Conversational Intelligence

Build trust; get results

There Is an ‘I’ in ‘We’!

When you hear the words stupid and failed, you have an emotional reaction. Instantly, a switch is turned on in your brain. You feel betrayed. You tune out of the meeting and ruminate. The team thinks you are still there, but in fact, most of you has left the meeting. Your body freezes up. You can't find words to respond. Read More

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Judith E. Glaser, the author of seven books including her recent best seller Conversational Intelligence, is a founding member of the Harvard Coaching Institute.
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