Dealing with the customer service rep from you-know-where.
A friend recently walked into a dry cleaners in the New York area (no, this is not the beginning of an off- color joke, and no, the "friend" is not me). She showed the dry cleaner a blouse that had been returned to her--hung up and covered in plastic, receipt affixed. The friend was billed for the laundering of her garment. Only problem was, no cleaning had taken place. It had the same perspiration odor and stains as when she had worn it last.
"Ma'am, I just took this out of the plastic but it still has an odor. Would you please clean it again?"
The owner of the dry cleaner refused. "We cannot do anything about perspiration."
Really? Isn't this a dry cleaner?
"Ma'am, it is a new shirt and I would like to wear it. I bring all of my clothes here. Isn't there something you can do?"
"Maybe you need to use deoderant," came the response from this, most lacking in customer-service purveyor of dry cleaning.
What would Dale Carnegie have to say about all this? What ever happened to the old adage about how the customer is always right?
