"The successful candidate will mask his true feelings, negative and positive, in the name of professionalism." So might read the majority of job descriptions, and not just for positions such as customer service rep, 911 operator, or waiter.
Emotional subterfuge is de rigueur across the job board, according to Michael Kramer, Ph.D., and Jon Hess, Ph.D., professors of communication at the University of Missouri in Columbia. They examined the masking of emotions in occupations that don't necessarily require interaction with the public.
